| Author |
Message |
Marcie
Guest
|
 Posted:
Thu Nov 18, 2004 8:15 pm Post subject:
Newbie - How does DSL login? |
|
|
We have 2 DSL connections right now. Original was through Covad, an
ISDN/DSL I think they called it. All worked fine.
We're switching over to a 'true' DSL through another provider. They brought
in a new line and we're currently using that connection. The problem is
that we can't send or upload files over 500k with the new connectio. Seems
to time out. Works fine using the Covad line.
The question: My boss wants to connect, through the NEW provider equipment
TO THE OLD provider. Seems like it can't be done without reconfiguring the
modem. Can someone clarify how a dsl connection actually connects to the
providers server? With dial-up I could change the phone
number,username/password etc in the connectiod to connect to different ISPs.
Both our DSL connections were setup by the providers techs so I'm clueless
as to what they did. Just to be clear, I DON'T want to try my bosses
suggestion.. don't want to mess with the modem settings.. I'm just looking
for an explanation I can give as to why it's not practical.
Thanks in advance
Marcie |
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John P. Dearing
Guest
|
| Posted:
Fri Nov 19, 2004 3:50 am Post subject:
Re: Newbie - How does DSL login? |
|
|
Marcie wrote:
| Quote: | We have 2 DSL connections right now. Original was through Covad, an
ISDN/DSL I think they called it. All worked fine.
We're switching over to a 'true' DSL through another provider. They brought
in a new line and we're currently using that connection. The problem is
that we can't send or upload files over 500k with the new connectio. Seems
to time out. Works fine using the Covad line.
|
The a call to the new provider's Tech Support line seems to be in order.
| Quote: | The question: My boss wants to connect, through the NEW provider equipment
TO THE OLD provider. Seems like it can't be done without reconfiguring the
modem. Can someone clarify how a dsl connection actually connects to the
providers server? With dial-up I could change the phone
number,username/password etc in the connectiod to connect to different ISPs.
Both our DSL connections were setup by the providers techs so I'm clueless
as to what they did. Just to be clear, I DON'T want to try my bosses
suggestion.. don't want to mess with the modem settings.. I'm just looking
for an explanation I can give as to why it's not practical.
|
The old Covad connection uses ISDL (ISDN DSL) which gives you a maximum
of 144Kbps each way. Covad uses that a lot since it is compatible with
loop electronics (SLC).
It sounds like the new provider is using a "dry unbundled loop" which
can support higher speeds but uses different technology for data
transmission. The two modems *won't* be electrically compatible.
Who is the new provider? Are they using DHCP or PPPoE for you to connect
and authenticate on their network? If using PPPoE you'll probably need
to adjust your MTU down from 1500 (usually 1492 works) since PPPoE has
an 8 byte per frame overhead.
More info and we'll be able to help better.
John
--
John P. Dearing
A+, Network+
To reply: Just drop "YOURPANTS" in my address! 8-) |
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Marcie
Guest
|
| Posted:
Fri Nov 19, 2004 9:31 am Post subject:
Re: Newbie - How does DSL login? |
|
|
"John P. Dearing" <John.Dearing@VerYOURPANTSizon.NET> wrote in message
news:gH9nd.7081$b73.6550@trndny04...
| Quote: | Marcie wrote:
We have 2 DSL connections right now. Original was through Covad, an
ISDN/DSL I think they called it. All worked fine.
We're switching over to a 'true' DSL through another provider. They
brought
in a new line and we're currently using that connection. The problem is
that we can't send or upload files over 500k with the new connectio.
Seems
to time out. Works fine using the Covad line.
The a call to the new provider's Tech Support line seems to be in order.
|
Yes, I definitely agree about calling Tech Support. Have been working with
them but they say they're stumped. They're not yet convinced it's their
problem.. think it may be a problem in our peer-to-peer network. I have the
problem at the computer that's directly connected to their modem (Paradyne)
but that computer has a 2nd NIC that has the connection to the LAN Hub so
they say it's not supported. I'll take my laptop to work tomorrow and
connect it directly to their modem to make sure it's not peer-to-peer
interfering.
| Quote: | The question: My boss wants to connect, through the NEW provider
equipment
TO THE OLD provider. Seems like it can't be done without reconfiguring
the
modem. Can someone clarify how a dsl connection actually connects to
the
providers server? With dial-up I could change the phone
number,username/password etc in the connectiod to connect to different
ISPs.
Both our DSL connections were setup by the providers techs so I'm
clueless
as to what they did. Just to be clear, I DON'T want to try my bosses
suggestion.. don't want to mess with the modem settings.. I'm just
looking
for an explanation I can give as to why it's not practical.
The old Covad connection uses ISDL (ISDN DSL) which gives you a maximum
of 144Kbps each way. Covad uses that a lot since it is compatible with
loop electronics (SLC).
It sounds like the new provider is using a "dry unbundled loop" which
can support higher speeds but uses different technology for data
transmission. The two modems *won't* be electrically compatible.
|
Good to know. Today the new provider said their line is ADSL. They
actually have a different physical line in our phone bank. It has a RJ11
connection. The Covad connection is RJ45
| Quote: | Who is the new provider? Are they using DHCP or PPPoE for you to connect
and authenticate on their network? If using PPPoE you'll probably need
to adjust your MTU down from 1500 (usually 1492 works) since PPPoE has
an 8 byte per frame overhead.
|
The new provider is Integraonline. They've been very good to work with so I
have no complaints. They're just being very thorough on narrowing the
problem down.
I'm not sure if they're using DHCP or PPPoE to their network. Their tech
set the whole thing up. They say the modem (Paradyne) is configured as a
Bridge and our computer uses DHCP for our peer-to-peer.
| Quote: | More info and we'll be able to help better.
John
--
John P. Dearing
A+, Network+
To reply: Just drop "YOURPANTS" in my address! 8-)
|
Thanks for your help! And the information you've already provided.
Marcie |
|
| Back to top |
|
|
Marcie
Guest
|
| Posted:
Fri Nov 19, 2004 9:33 am Post subject:
Re: Newbie - How does DSL login? |
|
|
"John P. Dearing" <John.Dearing@VerYOURPANTSizon.NET> wrote in message
news:gH9nd.7081$b73.6550@trndny04...
| Quote: | Marcie wrote:
We have 2 DSL connections right now. Original was through Covad, an
ISDN/DSL I think they called it. All worked fine.
We're switching over to a 'true' DSL through another provider. They
brought
in a new line and we're currently using that connection. The problem is
that we can't send or upload files over 500k with the new connectio.
Seems
to time out. Works fine using the Covad line.
The a call to the new provider's Tech Support line seems to be in order.
|
Yes, I definitely agree about calling Tech Support. Have been working with
them but they say they're stumped. They're not yet convinced it's their
problem.. think it may be a problem in our peer-to-peer network. I have the
problem at the computer that's directly connected to their modem (Paradyne)
but that computer has a 2nd NIC that has the connection to the LAN Hub so
they say it's not supported. I'll take my laptop to work tomorrow and
connect it directly to their modem to make sure there's no peer-to-peer
interference.
| Quote: | The question: My boss wants to connect, through the NEW provider
equipment
TO THE OLD provider. Seems like it can't be done without reconfiguring
the
modem. Can someone clarify how a dsl connection actually connects to
the
providers server? With dial-up I could change the phone
number,username/password etc in the connectiod to connect to different
ISPs.
Both our DSL connections were setup by the providers techs so I'm
clueless
as to what they did. Just to be clear, I DON'T want to try my bosses
suggestion.. don't want to mess with the modem settings.. I'm just
looking
for an explanation I can give as to why it's not practical.
The old Covad connection uses ISDL (ISDN DSL) which gives you a maximum
of 144Kbps each way. Covad uses that a lot since it is compatible with
loop electronics (SLC).
It sounds like the new provider is using a "dry unbundled loop" which
can support higher speeds but uses different technology for data
transmission. The two modems *won't* be electrically compatible.
|
Good to know. Today the new provider said their line is ADSL. They
actually have a different physical line in our phone bank. It has a RJ11
connection. The Covad connection is RJ45
| Quote: | Who is the new provider? Are they using DHCP or PPPoE for you to connect
and authenticate on their network? If using PPPoE you'll probably need
to adjust your MTU down from 1500 (usually 1492 works) since PPPoE has
an 8 byte per frame overhead.
|
The new provider is Integraonline. They've been very good to work with so I
have no complaints. They're just being very thorough on narrowing the
problem down.
I'm not sure if they're using DHCP or PPPoE to their network. Their tech
set the whole thing up. They say the modem (Paradyne) is configured as a
Bridge and our computer uses DHCP for our peer-to-peer.
| Quote: | More info and we'll be able to help better.
John
--
John P. Dearing
A+, Network+
To reply: Just drop "YOURPANTS" in my address! 8-)
|
Thanks for your help! And the information you've already provided.
Marcie |
|
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