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NX1Dcrossbar
Guest
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 Posted:
Fri Nov 25, 2005 3:40 am Post subject:
Camp-on Recall |
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I need to know if there is a way to get a camp-on recall to go
some place other than the attendant console. When we put the
attendant console on nite answer a camped on call will remain
that way until the camped on ext answers or the calling party
hangs up. We are running a Succession 3 with OPT 81 hardware.
Any ideas?
Thanks in advance. |
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GHT_WHO?
Guest
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| Posted:
Sat Nov 26, 2005 9:21 am Post subject:
Re: Camp-on Recall |
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NX1Dcrossbar wrote:
| Quote: | I need to know if there is a way to get a camp-on recall to go
some place other than the attendant console. When we put the
attendant console on nite answer a camped on call will remain
that way until the camped on ext answers or the calling party
hangs up. We are running a Succession 3 with OPT 81 hardware.
Any ideas?
Thanks in advance.
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"Camp on" may be what you mean, but Call Waiting might be the answer to
circumventing Camp On. Call Waiting Calls can be redirected a lot more
ways tha Camp On calls
Did you mean Attendant extended calls camping on, or the newer "station
to staion" Camp on.
Either way, you get one more layer before Camp on with Call Waiting |
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NX1Dcrossbar
Guest
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| Posted:
Fri Dec 02, 2005 9:14 am Post subject:
Re: Camp-on Recall |
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On 25 Nov 2005 23:06:03 -0800, "GHT_WHO?" <ghtrout@gmail.com> wrote:
| Quote: |
NX1Dcrossbar wrote:
I need to know if there is a way to get a camp-on recall to go
some place other than the attendant console. When we put the
attendant console on nite answer a camped on call will remain
that way until the camped on ext answers or the calling party
hangs up. We are running a Succession 3 with OPT 81 hardware.
Any ideas?
Thanks in advance.
"Camp on" may be what you mean, but Call Waiting might be the answer to
circumventing Camp On. Call Waiting Calls can be redirected a lot more
ways tha Camp On calls
Did you mean Attendant extended calls camping on, or the newer "station
to staion" Camp on.
Either way, you get one more layer before Camp on with Call Waiting
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We have station to station camp on. Our problem started when the
customer installed a Startel answering system. This is supposed
to alpha page, locate doctors, and transfer calls to rooms by typing
in the patient's or doctors name. In order for the Startel to get the
calls we put the attendant console on nite answering. When an outside
call comes in to the Startel position(emulates a 2616 phone) the
operator can do a supervised transfer or a blind transfer. What they
were doing was a blind transfer to the patient station. If the
patient station was idle it would ring the phone. If the station was
busy it would go on station to station camp-on and stay there until
the station hung up or the incoming caller which is hearing
music-on-hold hung up from waiting to long. I found that if they did
the supervised transfer they got a busy signal and would tell the
incoming caller the line is busy would you like to hold. If they
wanted to be put on hold the Positon operator would hit the transfer
again. The incoming caller will hear music-on-hold until one or the
other hangs up.
If the attendant console is taken off the nite answer and the calls
are routed back to it, any calls that are put in the camp-on state
either station to station or attendant camp-on are routed back to the
attendant console after the prescribed time listed in the customer
data base program. This is the reason for the query.
I don't think that there is a way for this to happen at this time.
Thanks |
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