Guest
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 Posted:
Tue Oct 04, 2005 7:42 am Post subject:
Question about using M2616 with ACD |
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Hi,
We currently use a number of M2216 phones in our ACD setup. (These are
the ones without cradles, which require headsets.) I have had some
success in using an M2616 (the "normal" phone, with a handset and
cradle) as an ACD position. Unfortunately, I've run into the problem
that the handset must NOT be placed into the cradle, lest the agent be
logged out.
Is there a setting which will allow the agent to remain logged in, even
when the handset is returned to the cradle? Or is this why the M2216
exists? :)
Are there any other downsides to using an M2616 in an ACD setting?
I'm asking specifically, because I'd like to implement one of these
wireless cradle-lifting headset gadgets on a trial basis... If you can
indeed answer a call by lifting the handset (and thus disconnect a call
by retracting the handset, but not be logged out), then this could add
quite a bit of productivity for some of our agents.
Thanks in advance for any advice!
justen |
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mjamm
Guest
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| Posted:
Tue Oct 04, 2005 8:21 am Post subject:
Re: Question about using M2616 with ACD |
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It sounds as though you have HOML set to YES in your LD 23 programming.
Check your ACD setup and have HOML=NO
justenrd@gmail.com wrote:
| Quote: | Hi,
We currently use a number of M2216 phones in our ACD setup. (These are
the ones without cradles, which require headsets.) I have had some
success in using an M2616 (the "normal" phone, with a handset and
cradle) as an ACD position. Unfortunately, I've run into the problem
that the handset must NOT be placed into the cradle, lest the agent be
logged out.
Is there a setting which will allow the agent to remain logged in, even
when the handset is returned to the cradle? Or is this why the M2216
exists? :)
Are there any other downsides to using an M2616 in an ACD setting?
I'm asking specifically, because I'd like to implement one of these
wireless cradle-lifting headset gadgets on a trial basis... If you can
indeed answer a call by lifting the handset (and thus disconnect a call
by retracting the handset, but not be logged out), then this could add
quite a bit of productivity for some of our agents.
Thanks in advance for any advice!
justen |
|
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