| Author |
Message |
mo
Guest
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 Posted:
Sun Apr 10, 2005 2:18 am Post subject:
Timeout Problems |
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I know enough about our equipment (an Accord MGC-100 bridge and several
Polycom units) to be dangerous. Outside our in-house network, our
endpoints seem to have no problem with this, but we cannot keep
connected to a conference for more than 1 hour, 59 minutes, 59 seconds.
I'm thinking it's a firewall issue, but what do I know? I've found
nothing in the MGC Manager, PathNavigator, or the individual in-house
Polycoms (VSX7000, an older v.35, and a FX) setups to indicate
otherwise. The bridge doesn't disconnect anyone, the endpoints are
still connected, it's just our in-house equipment disconnects. Has
anyone else experienced this? I need to be able to discuss this
intelligently with our IS folks, who manage the firewall. |
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Alpha@Beta.com
Guest
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| Posted:
Mon Apr 11, 2005 4:16 am Post subject:
Re: Timeout Problems |
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You don't have the "Max Time In Call" set too low do you?
On 9 Apr 2005 19:18:47 -0700, "mo" <smitmaul@gmail.com> wrote:
| Quote: | I know enough about our equipment (an Accord MGC-100 bridge and several
Polycom units) to be dangerous. Outside our in-house network, our
endpoints seem to have no problem with this, but we cannot keep
connected to a conference for more than 1 hour, 59 minutes, 59 seconds.
I'm thinking it's a firewall issue, but what do I know? I've found
nothing in the MGC Manager, PathNavigator, or the individual in-house
Polycoms (VSX7000, an older v.35, and a FX) setups to indicate
otherwise. The bridge doesn't disconnect anyone, the endpoints are
still connected, it's just our in-house equipment disconnects. Has
anyone else experienced this? I need to be able to discuss this
intelligently with our IS folks, who manage the firewall. |
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mo
Guest
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| Posted:
Mon Apr 11, 2005 2:10 pm Post subject:
Re: Timeout Problems |
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It's set for 480 minutes, which is the max "max time in call" I
believe. That was one of the first things I checked. |
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marc cooper
Guest
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| Posted:
Mon Apr 11, 2005 6:46 pm Post subject:
Re: Timeout Problems |
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mo wrote:
| Quote: | It's set for 480 minutes, which is the max "max time in call" I
believe. That was one of the first things I checked.
Just for kicks, set the max time in call to 0 (I believe that is how you |
deactivate the feature) and see if you still experience the disconnect
problems. |
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mo
Guest
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| Posted:
Fri May 06, 2005 7:29 am Post subject:
Re: Timeout Problems |
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A kind soul emailed a link, which discussed a timeout value on H225, in
the PIX. I sent this information to our firewall commander, who checked
it out. The solution was indeed a timeout value, but not on H225. It
was aTCP timeout, which he set for 10 hours.
I hope this information helps someone else who might be experiencing
this. |
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marc cooper
Guest
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| Posted:
Sat May 07, 2005 7:02 am Post subject:
Re: Timeout Problems |
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mo wrote:
| Quote: | A kind soul emailed a link, which discussed a timeout value on H225, in
the PIX. I sent this information to our firewall commander, who checked
it out. The solution was indeed a timeout value, but not on H225. It
was aTCP timeout, which he set for 10 hours.
I hope this information helps someone else who might be experiencing
this.
Thanks for the update. I will keep it in mind if I ever run across this |
problem in the future.
Glad you finally resolved the dilemna.
Marc |
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