DComTalk.com

Last few times I've called about switch questions, I get Indian
accented/named techs.
Has Nortel outsourced their first level support folks?

Of course. I never get an English-speaking person at the other end. The
call takes twice as long to try to understand them. I am not prejudice
but come on...at least make sure the people on the phone speak
english....

"Mike" <mike.farnham@co.manatee.fl.us> said to all and sundry:

Of course. I never get an English-speaking person at the other end. The
call takes twice as long to try to understand them. I am not prejudice
but come on...at least make sure the people on the phone speak
english....

I've not gotten a person who was not a native speaker of English
in the past 8 years. It could be Nortel has outsourced different
support groups so my calls for BH5000, Passport, and Contivity
lines go to different places than your calls, but all in all I give
Nortel 99% for support people.

I drop the 1% because I had a complete moron on the phone
after a firmware upgrade to a BH5000 ATM MCP blade went bad.
There went two hours of wasted time while I told the tech what I
was going to do and why. I can understand having the level 2
people on-call during weekends, but to me it made no sense to
have the weekend staffed with newbies. Most upgrades are
done off-hours, so keep somebody around for these days.

Otherwise, after 8 years having only one incident to complain
about is pretty darned good.

* Dan Sorenson DoD #1066 ASSHOLE #35 BOTY 1997 viking@svtv.com *
* Vikings? There ain't no vikings here. Just us honest farmers. *
* The town was burning, the villagers were dead. They didn't need *
* those sheep anyway. That's our story and we're sticking to it. *