Natural Born Cereal Kille
Guest
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 Posted:
Sun Feb 20, 2005 8:04 am Post subject:
Re: Nortel support - Indian outsourced? |
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"Mike" <mike.farnham@co.manatee.fl.us> said to all and sundry:
| Quote: | Of course. I never get an English-speaking person at the other end. The
call takes twice as long to try to understand them. I am not prejudice
but come on...at least make sure the people on the phone speak
english....
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I've not gotten a person who was not a native speaker of English
in the past 8 years. It could be Nortel has outsourced different
support groups so my calls for BH5000, Passport, and Contivity
lines go to different places than your calls, but all in all I give
Nortel 99% for support people.
I drop the 1% because I had a complete moron on the phone
after a firmware upgrade to a BH5000 ATM MCP blade went bad.
There went two hours of wasted time while I told the tech what I
was going to do and why. I can understand having the level 2
people on-call during weekends, but to me it made no sense to
have the weekend staffed with newbies. Most upgrades are
done off-hours, so keep somebody around for these days.
Otherwise, after 8 years having only one incident to complain
about is pretty darned good.
* Dan Sorenson DoD #1066 ASSHOLE #35 BOTY 1997 viking@svtv.com *
* Vikings? There ain't no vikings here. Just us honest farmers. *
* The town was burning, the villagers were dead. They didn't need *
* those sheep anyway. That's our story and we're sticking to it. * |
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