| Author |
Message |
Jeff Meyer
Guest
|
 Posted:
Fri Nov 05, 2004 1:24 am Post subject:
Verizon DSL password |
|
|
Anyone else have problems changing their password online (in the "My
Account" section)? I've tried several times in the past three days
and each time it hasn't worked. I had been having some billing issues
and they had to move my account information to a new account so I had
to use a temp ID/password. Now that my info is all set, my ID is back
to normal but the password is a generic one issued to me by Verizon.
I called tech support and they reset it again (generic, of course). I
tried changing once more with them on the phone and it still didn't
take. They told me there was nothing else they can do, not even
change it to something of my liking. That's some BS if I ever heard
because working in tech support myself, I changed people's passwords
to whatever they wanted all the time. Now I'm stuck with this
password I can't remember if I don't write it down, which sucks if I
want to access mail via the web from somewhere else. Just seems like
a screwed up situation not being to change my own password. |
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David H. Lipman
Guest
|
| Posted:
Fri Nov 05, 2004 4:17 am Post subject:
Re: Verizon DSL password |
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|
Jeff:
I don't get it. Why post here ? There are many NON Verizon xDSL Worldwide customers here.
Why not just post this in Verizon's Private News Group hierarchy where *all* are Verizon
customers ?
0.verizon.*
Dave
"Jeff Meyer" <jbherm3@netscape.net> wrote in message
news:fc809895.0411041224.43933858@posting.google.com...
| Anyone else have problems changing their password online (in the "My
| Account" section)? I've tried several times in the past three days
| and each time it hasn't worked. I had been having some billing issues
| and they had to move my account information to a new account so I had
| to use a temp ID/password. Now that my info is all set, my ID is back
| to normal but the password is a generic one issued to me by Verizon.
| I called tech support and they reset it again (generic, of course). I
| tried changing once more with them on the phone and it still didn't
| take. They told me there was nothing else they can do, not even
| change it to something of my liking. That's some BS if I ever heard
| because working in tech support myself, I changed people's passwords
| to whatever they wanted all the time. Now I'm stuck with this
| password I can't remember if I don't write it down, which sucks if I
| want to access mail via the web from somewhere else. Just seems like
| a screwed up situation not being to change my own password. |
|
| Back to top |
|
|
Jeff Meyer
Guest
|
| Posted:
Fri Nov 05, 2004 5:34 pm Post subject:
Re: Verizon DSL password |
|
|
You're absolutely right. I tried looking for a Verizon group but
couldn't find one. What is the name of it? Thanks.
"David H. Lipman" <DLipman~nospam~@Verizon.Net> wrote in message news:<6Myid.2898$_e.1735@trnddc05>...
| Quote: | Jeff:
I don't get it. Why post here ? There are many NON Verizon xDSL Worldwide customers here.
Why not just post this in Verizon's Private News Group hierarchy where *all* are Verizon
customers ?
0.verizon.*
Dave
"Jeff Meyer" <jbherm3@netscape.net> wrote in message
news:fc809895.0411041224.43933858@posting.google.com...
| Anyone else have problems changing their password online (in the "My
| Account" section)? I've tried several times in the past three days
| and each time it hasn't worked. I had been having some billing issues
| and they had to move my account information to a new account so I had
| to use a temp ID/password. Now that my info is all set, my ID is back
| to normal but the password is a generic one issued to me by Verizon.
| I called tech support and they reset it again (generic, of course). I
| tried changing once more with them on the phone and it still didn't
| take. They told me there was nothing else they can do, not even
| change it to something of my liking. That's some BS if I ever heard
| because working in tech support myself, I changed people's passwords
| to whatever they wanted all the time. Now I'm stuck with this
| password I can't remember if I don't write it down, which sucks if I
| want to access mail via the web from somewhere else. Just seems like
| a screwed up situation not being to change my own password. |
|
|
| Back to top |
|
|
Marilyn and Bob
Guest
|
| Posted:
Fri Nov 05, 2004 11:36 pm Post subject:
Re: Verizon DSL password |
|
|
They are private groups that must be accessed through Verizon's usenet
server (news.verizon.net). Two relevant groups for your problem are
0.verizon.adsl and 0.verizon.discussion-general
--
Peace,
BobJ
"Jeff Meyer" <jbherm3@netscape.net> wrote in message
news:fc809895.0411050434.1d71b6ba@posting.google.com...
| Quote: | You're absolutely right. I tried looking for a Verizon group but
couldn't find one. What is the name of it? Thanks.
"David H. Lipman" <DLipman~nospam~@Verizon.Net> wrote in message
news:<6Myid.2898$_e.1735@trnddc05>...
Jeff:
I don't get it. Why post here ? There are many NON Verizon xDSL
Worldwide customers here.
Why not just post this in Verizon's Private News Group hierarchy where
*all* are Verizon
customers ?
0.verizon.*
Dave
"Jeff Meyer" <jbherm3@netscape.net> wrote in message
news:fc809895.0411041224.43933858@posting.google.com...
| Anyone else have problems changing their password online (in the "My
| Account" section)? I've tried several times in the past three days
| and each time it hasn't worked. I had been having some billing issues
| and they had to move my account information to a new account so I had
| to use a temp ID/password. Now that my info is all set, my ID is back
| to normal but the password is a generic one issued to me by Verizon.
| I called tech support and they reset it again (generic, of course). I
| tried changing once more with them on the phone and it still didn't
| take. They told me there was nothing else they can do, not even
| change it to something of my liking. That's some BS if I ever heard
| because working in tech support myself, I changed people's passwords
| to whatever they wanted all the time. Now I'm stuck with this
| password I can't remember if I don't write it down, which sucks if I
| want to access mail via the web from somewhere else. Just seems like
| a screwed up situation not being to change my own password. |
|
|
| Back to top |
|
|
bob prohaska
Guest
|
| Posted:
Sat Nov 06, 2004 3:06 am Post subject:
Re: Verizon DSL password |
|
|
Jeff Meyer <jbherm3@netscape.net> wrote:
| Quote: | Anyone else have problems changing their password online (in the "My
Account" section)? I've tried several times in the past three days
|
If Verizon is like SBC there are some funny quirks: Passwords are
7 characters, with lots of forbiddens (space, dot and some others).
I tried to use a password that was too long; the initial use
worked, and I had a new password with no errors reported. When
I tried to log in subsequently the logins failed with "bad password".
Eventually it developed that my password had been truncated and by
typing the extra characters (at that point I didn't _know_ it had
been truncated) it was identified as wrong.
Took lots of phone calls to sort this one out.
Good luck,
bob prohaska |
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