Troubles-please advise where to post
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Troubles-please advise where to post

 
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pheasant
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Posted: Tue Jan 25, 2005 6:25 pm    Post subject: Troubles-please advise where to post Reply with quote

New to this problem and group. If a more appropriate NG please advise.

First off, I'm not network literate, so after a good laugh at my attempts to
fix; hope someone here might have a good idea to try.

Daughter has a Dell laptop and is away at college. Moved at semester break,
and can't get it to connect at new house.

She was connected at home via a Linksys wireless cable switch/outer and
wireless card. Worked fine. tcp/ip set to assign address automatically
worked great

Moved to dorm last fall, hooked into the uinversity system's ethernet
connection first try.

Moved into sorority house at break, can't connect no matter what we try. 40
kids living there.
Have turned off firewall, tried bridging, let it attempt new connection on
it's own, absolutely no go.
Box is WXP Home SP2 installed.

Ran ipcong /all and it is giving me the ISP's class A address , 24.220.x.82,
so figure it must be maybe a hub off the cable modem?
The hardware is locked up in the housemother's room, and couldn't see what
was there.
Called the ISP, and they said over 50% packet loss, so must be the house's
hardware being split too many times, bad modem, who knows.
Funny thing is; her suitemate can pull an IP when we take the lan cable off
daughter's and plug into hers.
Was expecting to see 192.162.x.x, but the other address threw me.
Was tempted to just assign a static address of 24.220.x.250 but figured it
might knock someone elsewhere out, and the ISP wouldn't give a go to try it.

Really don't want to pay for any hardware or a service call since the ISP
assures me it's not my kid's computer with troubles, and don't want to
create any ill will for my daughter with the head honchos at the house, but
she has no internet access, and need to resolve this.

Any helpful ideas appreciated.
Thank you.
Mark
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Robert Redelmeier
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Posted: Tue Jan 25, 2005 6:51 pm    Post subject: Re: Troubles-please advise where to post Reply with quote

pheasant <kiavan02@yahoo.com> wrote:
Quote:
Ran ipcong /all and it is giving me the ISP's class A address
24.220.x.82, so figure it must be maybe a hub off the

Good! Can she ping by IP#? If so, then she has connectivity
and probably just needs to set up DNS.

Quote:
cable modem? The hardware is locked up in the housemother's
room, and couldn't see what was there. Called the ISP,
and they said over 50% packet loss, so must be the house's
hardware being split too many times, bad modem, who knows.

Packet loss is often bad cable.

Quote:
Funny thing is; her suitemate can pull an IP when we take the
lan cable off daughter's and plug into hers. Was expecting
to see 192.162.x.x, but the other address threw me.

OK, if suitmate's machine works but hers doesn't then
there's some setting different. Presence of a non-private
IP would seem to indicate NAT & maybe DHCP aren't being run.

You should call ISP and find out about what class of service
they have sold the sorority. It might be XX static IPs,
and she has to find a free one.

-- Robert
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