| Author |
Message |
Kameron Gasso
Guest
|
 Posted:
Thu Oct 07, 2004 12:15 am Post subject:
Verizon DSL support contact |
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Anyone have a contact number for Verizon DSL support (note: not Verizon
Online)?
The numbers we have, 866-490-1788 and 888-391-1234 are apparently no
longer valid. The sales folks refuse to talk to us as well, since we're
not interested in their full service package, just the DSL line with us as
the 3rd party ISP.
Apparently they recently changed their phone setup, discontinued their
numbers, and changed policy on who is privileged enough to speak with
their tech folks, all of course, right as we have a large customer
complaining to us because they no longer will train up to the DSLAM.
If anyone has any info or contacts, I'd love to hear. You can follow up
the the group or contact me off-list at kgasso /at/ visp /dot/ net.
Thanks in advance. :) |
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David H. Lipman
Guest
|
| Posted:
Thu Oct 07, 2004 2:41 am Post subject:
Re: Verizon DSL support contact |
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1-800-567-6789
In addition; you really need to know about...
The official Verizon DSL Support News Group.
news://news.verizon.net/0.verizon.adsl
Dave
"Kameron Gasso" <kgasso@blort.org> wrote in message
news:pan.2004.10.06.20.15.23.247130@blort.org...
| Anyone have a contact number for Verizon DSL support (note: not Verizon
| Online)?
|
| The numbers we have, 866-490-1788 and 888-391-1234 are apparently no
| longer valid. The sales folks refuse to talk to us as well, since we're
| not interested in their full service package, just the DSL line with us as
| the 3rd party ISP.
|
| Apparently they recently changed their phone setup, discontinued their
| numbers, and changed policy on who is privileged enough to speak with
| their tech folks, all of course, right as we have a large customer
| complaining to us because they no longer will train up to the DSLAM.
|
| If anyone has any info or contacts, I'd love to hear. You can follow up
| the the group or contact me off-list at kgasso /at/ visp /dot/ net.
|
| Thanks in advance. :) |
|
| Back to top |
|
|
Kameron Gasso
Guest
|
| Posted:
Thu Oct 07, 2004 3:15 am Post subject:
Re: Verizon DSL support contact |
|
|
On Wed, 06 Oct 2004 23:41:42 +0000, David H. Lipman wrote:
Hi Dave,
Thanks for the info - unfortunately, that's the Verizon Online support
number, for customers using Verizon's services for both the DSL transport
and the service on top of it. We're an ISP who has customers using
Verizon for the transport (DSL line) and us for the IP connectivity
(That's also why I can't access Verizon's official support USENET groups).
However, after a couple of calls to that number, I finally got a tech who
was able to give me a direct extension there to the ISP support center
which was what I was looking for.
Thanks again for the assist.
-Kam |
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