| Author |
Message |
Bill Somerville
Guest
|
 Posted:
Sat Oct 02, 2004 8:26 pm Post subject:
Verizon DSL - Reducing Loop Length For Higher Speed? |
|
|
Hello Group,
I have been a Verizon DSL customer for over two years now and it has
worked very reliably. I am currently subscribed to their 768K/128K
offering. About 6 months ago I requested to be upgraded to their
1.5MB/384K offering, at which time they told me that I could not be
upgraded do to the fact that we had long loop length's in our
neighborhood with readings over 16,000 feet from the CO. My residence
showed a reading of 16, 203 feet. When I spoke with a Verizon technician
in our area about this, he said the actual footage to the crossbox from
the CO that feeds our neighborhood was actually only about 7000 feet,
with my residence only being about 10,000 feet. The extra cable footage
was do to bridge taps, loading coils, etc.
Recently my next door neighbor ordered and installed Verizon DSL. I
assisted with the installation and was surprised to discover his
download speed was 1.4MB! When I called Verizon to inquire as to how he
was able to get the high speed offering, they said it was because his
residence was over 2000 feet closer to the CO, even though our houses
are only about 25 feet apart and our dial tone is fed out of the same
pedestal! When I asked how I could get my loop length reduced to be
within the same range as my neighbors, they told me it couldn't be done
as there was no procedure for that type of request, and that the 768K
offering was the fastest I could get at this time.
I can understand from a business standpoint why Verizon wouldn't
automatically reduce loop lengths where its possible, but is there a
number I can call to make a special request to have them look into this?
Just doesn't seem fair that my neighbor and I pay the same monthly
charge for our DSL service but he gets twice the speed :)
Thank you in advance for your time and assistance.
Regards,
Bill |
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DR News Reading
Guest
|
| Posted:
Sat Oct 02, 2004 11:26 pm Post subject:
Re: Verizon DSL - Reducing Loop Length For Higher Speed? |
|
|
| Quote: | I have been a Verizon DSL customer for over two years now and it has
worked very reliably. I am currently subscribed to their 768K/128K
offering. About 6 months ago I requested to be upgraded to their
1.5MB/384K offering, at which time they told me that I could not be
upgraded do to the fact that we had long loop length's in our
neighborhood with readings over 16,000 feet from the CO. My residence
showed a reading of 16, 203 feet. When I spoke with a Verizon technician
in our area about this, he said the actual footage to the crossbox from
the CO that feeds our neighborhood was actually only about 7000 feet,
with my residence only being about 10,000 feet. The extra cable footage
was do to bridge taps, loading coils, etc.
I can understand from a business standpoint why Verizon wouldn't
automatically reduce loop lengths where its possible, but is there a
number I can call to make a special request to have them look into this?
Just doesn't seem fair that my neighbor and I pay the same monthly
charge for our DSL service but he gets twice the speed :)
|
It likely costs them $100 to $200 an hour to have a tech and truck out
tracing a line for taps, coils, etc... If they take 3 hours at $100 how
many years before they turn a profit? What if it takes 8 hours? |
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dj
Guest
|
| Posted:
Sat Oct 02, 2004 11:46 pm Post subject:
Re: Verizon DSL - Reducing Loop Length For Higher Speed? |
|
|
DR News Reading wrote:
| Quote: | I have been a Verizon DSL customer for over two years now and it has
worked very reliably. I am currently subscribed to their 768K/128K
offering. About 6 months ago I requested to be upgraded to their
1.5MB/384K offering, at which time they told me that I could not be
upgraded do to the fact that we had long loop length's in our
neighborhood with readings over 16,000 feet from the CO. My residence
showed a reading of 16, 203 feet. When I spoke with a Verizon
technician in our area about this, he said the actual footage to the
crossbox from the CO that feeds our neighborhood was actually only
about 7000 feet, with my residence only being about 10,000 feet. The
extra cable footage was do to bridge taps, loading coils, etc.
I can understand from a business standpoint why Verizon wouldn't
automatically reduce loop lengths where its possible, but is there a
number I can call to make a special request to have them look into
this? Just doesn't seem fair that my neighbor and I pay the same
monthly charge for our DSL service but he gets twice the speed :)
It likely costs them $100 to $200 an hour to have a tech and truck out
tracing a line for taps, coils, etc... If they take 3 hours at $100 how
many years before they turn a profit? What if it takes 8 hours?
|
That's the usual excuse they use, as if they really need to roll trucks
and techs with wire-cutters (LOL). There are plenty of 'easy-to-try'
techniques for measuring, mitigating and even removing the effects of
DSL line anomalies such as bridge-taps and load coils (TDR for example).
My suggestion would be read this information
(http://www.dslforum.org/aboutdsl/DSLAnywhere_Issue2.pdf) and call V
back to complain. Eventually they may get tired of you and give you
what you're paying for (or at least a better excuse). Good luck!
Kind regards,
dj |
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Bill Somerville
Guest
|
| Posted:
Sun Oct 03, 2004 12:57 am Post subject:
Re: Verizon DSL - Reducing Loop Length For Higher Speed? |
|
|
DR News Reading wrote:
| Quote: | I have been a Verizon DSL customer for over two years now and it has
worked very reliably. I am currently subscribed to their 768K/128K
offering. About 6 months ago I requested to be upgraded to their
1.5MB/384K offering, at which time they told me that I could not be
upgraded do to the fact that we had long loop length's in our
neighborhood with readings over 16,000 feet from the CO. My residence
showed a reading of 16, 203 feet. When I spoke with a Verizon
technician in our area about this, he said the actual footage to the
crossbox from the CO that feeds our neighborhood was actually only
about 7000 feet, with my residence only being about 10,000 feet. The
extra cable footage was do to bridge taps, loading coils, etc.
I can understand from a business standpoint why Verizon wouldn't
automatically reduce loop lengths where its possible, but is there a
number I can call to make a special request to have them look into
this? Just doesn't seem fair that my neighbor and I pay the same
monthly charge for our DSL service but he gets twice the speed :)
It likely costs them $100 to $200 an hour to have a tech and truck out
tracing a line for taps, coils, etc... If they take 3 hours at $100
how many years before they turn a profit? What if it takes 8 hours?
|
Yes, I agree with you that it will cost them some money up front which
is why I mentioned that I can understand their position from a business
standpoint. The thing that's confusing however is they claim to compete
with Cable modem technology and say they value their customers, but when
I mentioned that I may consider canceling my DSL service and go with
Cable modem so I could get the faster speed, the manager told the
representative to tell me I should do what I feel is appropriate :)
Thanks again for your input.
Bill |
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Bill Somerville
Guest
|
| Posted:
Sun Oct 03, 2004 1:01 am Post subject:
Re: Verizon DSL - Reducing Loop Length For Higher Speed? |
|
|
dj wrote:
| Quote: | DR News Reading wrote:
I have been a Verizon DSL customer for over two years now and it has
worked very reliably. I am currently subscribed to their 768K/128K
offering. About 6 months ago I requested to be upgraded to their
1.5MB/384K offering, at which time they told me that I could not be
upgraded do to the fact that we had long loop length's in our
neighborhood with readings over 16,000 feet from the CO. My
residence showed a reading of 16, 203 feet. When I spoke with a
Verizon technician in our area about this, he said the actual
footage to the crossbox from the CO that feeds our neighborhood was
actually only about 7000 feet, with my residence only being about
10,000 feet. The extra cable footage was do to bridge taps, loading
coils, etc.
I can understand from a business standpoint why Verizon wouldn't
automatically reduce loop lengths where its possible, but is there a
number I can call to make a special request to have them look into
this? Just doesn't seem fair that my neighbor and I pay the same
monthly charge for our DSL service but he gets twice the speed :)
It likely costs them $100 to $200 an hour to have a tech and truck
out tracing a line for taps, coils, etc... If they take 3 hours at
$100 how many years before they turn a profit? What if it takes 8 hours?
That's the usual excuse they use, as if they really need to roll
trucks and techs with wire-cutters (LOL). There are plenty of
'easy-to-try' techniques for measuring, mitigating and even removing
the effects of DSL line anomalies such as bridge-taps and load coils
(TDR for example). My suggestion would be read this information
(http://www.dslforum.org/aboutdsl/DSLAnywhere_Issue2.pdf) and call V
back to complain. Eventually they may get tired of you and give you
what you're paying for (or at least a better excuse). Good luck!
Kind regards,
dj
|
Thanks for the information DJ, I will check out the web site! Hopefully
it will give me some additional "ammunition" to go back to them with to
keep pushing until they offer to help (or as you said a better excuse) :)
Regards,
Bill |
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DR News Reading
Guest
|
| Posted:
Mon Oct 04, 2004 4:52 am Post subject:
Re: Verizon DSL - Reducing Loop Length For Higher Speed? |
|
|
| Quote: | Yes, I agree with you that it will cost them some money up front which
is why I mentioned that I can understand their position from a business
standpoint. The thing that's confusing however is they claim to compete
with Cable modem technology and say they value their customers, but when
I mentioned that I may consider canceling my DSL service and go with
Cable modem so I could get the faster speed, the manager told the
representative to tell me I should do what I feel is appropriate :)
|
Welcome to the real world. Marketing doesn't report to engineering in most
public companies and the ads put out by most companies don't match the
reality of the world. |
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David Lesher
Guest
|
| Posted:
Thu Oct 07, 2004 3:53 am Post subject:
Re: Verizon DSL - Reducing Loop Length For Higher Speed? |
|
|
Bill Somerville <w.somerville@verizon.net> writes:
| Quote: | When I asked how I could get my loop length reduced to be
within the same range as my neighbors, they told me it couldn't be done
as there was no procedure for that type of request, and that the 768K
offering was the fastest I could get at this time.
|
Two ways:
Order ISDN. They then have to clean up a pair for it. Once it's
working, move back to POTS and order DSL..
Write a letter to a big enough bigwig that they actually
fix things..
--
A host is a host from coast to coast.................wb8foz@nrk.com
& no one will talk to a host that's close........[v].(301) 56-LINUX
Unless the host (that isn't close).........................pob 1433
is busy, hung or dead....................................20915-1433 |
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