DComTalk.com

We're looking into getting a SmartNet account to cover our equipment....

Basically, we have 5 PIX 501's, 1 PIX 515E, 1 3620 router, and one 3005 VPN
concentrator.

Does anyone have an idea how much basic coverage (IOS updates, tech support)
would cost per year? I've emailed Cisco, but as of yet, no response. There
isn't much info on their page either. I can see they're just trying to get
you to call....But I'd like to have an idea beforehand....


Thanks

Mike

Depending on response time, (ie. NBD, 4hr, 2hr), or onsite options,
the basic Smartnet 8x5xNBD would be running you between about $150 and $1000
a year list price for each of those devices.

For that size account, they'd probably refer you to a reseller anyway.

If you have a CCO account you can log on to the SCC (Support Contract
Centre) http://www.cisco.com/go/scc then there is a Pricing tool which
will give you pricing without human intervention.

Google for prices or plug the part numbers in to your favourite online store.


Sample prices from insight.ca:

CON-SNT-PIX501 $C 248
CON-SNT-PIX515ER $C 730
CON-SNT-3620 $C 1041
CON-SNT-VPN3005 $C 417
--
Usenet is one of those "Good News/Bad News" comedy routines.

Thanks Walter.

In case no one says it, Thank You for all the time you spend answering
questions in here. I definitely appreciate it :-)

Mike,

You may wish to investigate the Cisco SMARTnet Pricing Calculator:

http://www.bradreese.com/cisco-smartnet.htm

Hope this helps.

Brad Reese
BradReese.Com Cisco Resource Center
United Kingdom: 44-20-70784294
U.S. Toll Free: 866-864-0506
International: 717-489-1521
Fax: 775-254-3558
AIM: BradReeseCom
Website: http://www.bradreese.com/contact-brad-reese.htm

If you just need IOS bug fixes and hardware cover, you could try the SMB Support Assistant product, its around half the price of full blown SMARTnet. Take out a 3 year contract and you could save another 30 odd percent.

You can find part numbers and Sterling/Euro pricing for your product here:

http://www.ciscohardwaremaintenance.com ... ulator.php

And more info and a decision tool here...

http://www.cisco.com/en/US/products/ps6 ... _home.html

Hope that helps.

Jon