| Author |
Message |
MAG
Guest
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 Posted:
Sun Jan 02, 2005 4:13 am Post subject:
Long Comcast outage in Howard County, MD |
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Hi folks-
This morning I noticed the cable modem connection was out. It lasted all
day until coming back up around 5:30 pm. The modem gave a 3-lights-
blinking thing while the connection was down.
Any ideas what was going on?
Marc |
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$Bill
Guest
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| Posted:
Sun Jan 02, 2005 6:12 am Post subject:
Re: Long Comcast outage in Howard County, MD |
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MAG wrote:
| Quote: | Hi folks-
This morning I noticed the cable modem connection was out. It lasted all
day until coming back up around 5:30 pm. The modem gave a 3-lights-
blinking thing while the connection was down.
Any ideas what was going on?
|
You can always call them and see if there is an outage going on.
I always check all my stuff first.
1) Log into router and make sure it's OK.
2) Log into cable modem and see if it's ok.
If either is having troubles, I just cycle power and normally all
is well. If the modem fails to recover after cycling, then call
your ISP and see what's going on. |
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MAG
Guest
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| Posted:
Sun Jan 02, 2005 8:01 am Post subject:
Re: Long Comcast outage in Howard County, MD |
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In article <33p03eF3s3u8mU1@individual.net>, news@SPAMOLAtodbe.com
says...
| Quote: | MAG wrote:
Hi folks-
This morning I noticed the cable modem connection was out. It lasted all
day until coming back up around 5:30 pm. The modem gave a 3-lights-
blinking thing while the connection was down.
Any ideas what was going on?
You can always call them and see if there is an outage going on.
I always check all my stuff first.
1) Log into router and make sure it's OK.
2) Log into cable modem and see if it's ok.
If either is having troubles, I just cycle power and normally all
is well. If the modem fails to recover after cycling, then call
your ISP and see what's going on.
|
Called them all day. Got busy signals every time.
Your tips are good ones; I did them all during the outage and determined
it was not a local issue. Presumably a major outage at the headend due
to the support number being an endless busy signal. :-) That's why I
posted here. I figured it was big enough that maybe somebody here might
know.
Marc |
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Bill Kirkpatrick
Guest
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| Posted:
Sun Jan 02, 2005 8:01 am Post subject:
Re: Long Comcast outage in Howard County, MD |
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MAG wrote:
| Quote: | Hi folks-
This morning I noticed the cable modem connection was out. It lasted all
day until coming back up around 5:30 pm. The modem gave a 3-lights-
blinking thing while the connection was down.
Any ideas what was going on?
Marc
|
Based on my SB4100's log, it appears to have been a DHCP server outage on
Comcast's end. I could get the receive and send lights to lock but the online
light would just flash. I check the log and kept seeing failed attempts to
receive a reply from the DHCP server. The outage, according to the recording on
the local Comcast number here in Howard county, affected Howard and Baltimore
counties. After a few endless reboot cycles, I just unplugged the modem;
discovered the service was back when I returned home at 6:45. I would up getting
some much-needed house cleaning done instead of sitting in front of the computer
all day...... |
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Warren
Guest
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| Posted:
Sun Jan 02, 2005 8:02 am Post subject:
Re: Long Comcast outage in Howard County, MD |
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MAG wrote:
| Quote: | Called them all day. Got busy signals every time.
Your tips are good ones; I did them all during the outage and
determined
it was not a local issue. Presumably a major outage at the headend
due
to the support number being an endless busy signal. :-) That's why I
posted here. I figured it was big enough that maybe somebody here
might
know.
|
An outage, even a major outage, in a single market isn't going to
generate so many calls that you'd get a busy signal. We'd be talking
about a nationwide outage before that would happen -- and maybe not even
then. (The hold time could be measured in hours, but still, you wouldn't
get a busy signal.)
Perhaps there was a break in a fiber optic line that handles more than
just Comcast behind both issues.
--
Warren H.
==========
Disclaimer: My views reflect those of myself, and not my
employer, my friends, nor (as she often tells me) my wife.
Any resemblance to the views of anybody living or dead is
coincidental. No animals were hurt in the writing of this
response -- unless you count my dog who desperately wants
to go outside now.
Compare the newest tax preparation software apps:
http://www.holzemville.com/mall/taxes/index.html |
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$Bill
Guest
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| Posted:
Sun Jan 02, 2005 8:02 am Post subject:
Re: Long Comcast outage in Howard County, MD |
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Warren wrote:
| Quote: | MAG wrote:
Called them all day. Got busy signals every time.
Your tips are good ones; I did them all during the outage and
determined
it was not a local issue. Presumably a major outage at the headend
due
to the support number being an endless busy signal. :-) That's why I
posted here. I figured it was big enough that maybe somebody here
might
know.
An outage, even a major outage, in a single market isn't going to
generate so many calls that you'd get a busy signal. We'd be talking
about a nationwide outage before that would happen -- and maybe not even
then. (The hold time could be measured in hours, but still, you wouldn't
get a busy signal.)
Perhaps there was a break in a fiber optic line that handles more than
just Comcast behind both issues.
|
I can't speak for current Comcast support, but I used to get busy signals
all the time (and still have to wait when calling Adelphia support - they
bought/swapped for our area). It's possible there are still some people
that haven't converted from local support yet - which could account for
a busy signal. Not sure if the nationwide support can get a busy or not,
but I suspect they probably can with enough calls. |
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MAG
Guest
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| Posted:
Sun Jan 02, 2005 11:23 pm Post subject:
Re: Long Comcast outage in Howard County, MD |
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|
In article <33pl7sF41n0gkU1@individual.net>, news@SPAMOLAtodbe.com
says...
| Quote: | I can't speak for current Comcast support, but I used to get busy signals
all the time (and still have to wait when calling Adelphia support - they
bought/swapped for our area). It's possible there are still some people
that haven't converted from local support yet - which could account for
a busy signal. Not sure if the nationwide support can get a busy or not,
but I suspect they probably can with enough calls.
I should have mentioned, support calls here go through a local number |
for this part of Maryland. They are usually answered by someone local
(the accent tells it all!) or diverted to a call center somewhere else
(not sure where). But, the local number I dialed yesterday was busy,
which had never happened to me before, even during other regional
outages. Maybe due to the holiday, the phone system was set to reject
most calls... |
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Bill Kirkpatrick
Guest
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| Posted:
Mon Jan 03, 2005 4:38 am Post subject:
Re: Long Comcast outage in Howard County, MD |
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MAG wrote:
| Quote: |
I should have mentioned, support calls here go through a local number
for this part of Maryland. They are usually answered by someone local
(the accent tells it all!) or diverted to a call center somewhere else
(not sure where). But, the local number I dialed yesterday was busy,
which had never happened to me before, even during other regional
outages. Maybe due to the holiday, the phone system was set to reject
most calls...
|
I got through to our local number here for Howard County (410.461.1156) at
noon and got a recording mentioning the outage. But every other time after that
that I tried to call to see if there were any updates I got nothing but busy
signals. |
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