gabkhorh
Joined: 16 Dec 2008
Posts: 5
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 Posted:
Thu May 28, 2009 6:47 am Post subject:
CCAD Problem |
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Hi, I have an question with regards to CCAD.
Right now I have a CCMM and CCT6.0 whereby I wanted to setup a CCAD on a laptop for testing.
First I tested the CCAD with the following information:
Creating a user as testusr on CCT server with full computer name as sgcct. Its not joined to domain.
On NCCT Console, I created a user as sgcct\testusr, workstation as sgcct and with the phone posid, extn, TN.
Next login to the server as testusr and open CCAD and it works, i can log into the phone, etc.
Next I tested the CCAD with the following information:
Creating a user as testlaptop on my laptop with full computer name as sg-cct.test.corp-ind whereby sg-cct is the computer name and test.corp-ind is the domain name.
On NCCT Console, I then created a user as sg-cct.test.corp-ind\testlaptop, workstation as sg-cct.test.corp-ind and with the phone posid, extn, TN.
Next login to my laptop as testlaptop and open CCAD and it doesn't work. Everything is greyed out.
Is it because of the wrong definition of user and workstation on the NCCT Console?
Any idea what could be the problem?
Thanks. |
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