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denapet · Joined: 27 Apr 2006 Posts: 2

Hello,

I was just hired by a commercial construction company two weeks ago. I was just asked by one of the owners to program the CallPilot system. He gave me the manual with the very bad layout.

So far I have set up and initialized all the employess voicemail boxes. Then I thought I set up a greeting, set the business hours and set the number of rings for each line to six, and set the AutoAttendant to answer after that.

But I am so disappointed -I just called there to see if the AA would come on and it didn't. MY HEART SANK.

Is it crazy for a NON-telecom person to think they can set this up? I feel so stupid right now and I am sure my new boss is not very impressed!

Big T · Joined: 26 Apr 2006 Posts: 4 Location: Midwest

Unless you fibbed on your resume and told him/her you knew telecommunications equipment theirs no way they should expect you to figure it out right away. Theirs several steps to get the auto attendant to answer. What manual did he give you? Are you programming it from a PC or from the telephone set? It's much easier to do from a PC/laptop. I can help you get started that way if you wish too. It's just takes time to check all your programming. I'm put dozens of Call Pilots in, I'm just not that good at programming without actually looking at the screen or looking in a book.
Somethings to double check, did you set AA to answer right away or after two rings for CLID? Is it set to answer the line your calling? Did you record the proper greeting and configured your AA properly? I realize my suggestions are weak, but if you can take the time to read the programing guide, not the "Installers guide" you should be able to figure it out. If you don't have a programmers guide I can email you one. Without proper training, these things take some plugging away at to get right. Test it while your working on it or better yet, build a test AA to play with. Good luck!

denapet · Joined: 27 Apr 2006 Posts: 2

Thank you for the support!I don't know how to even begin hooking it up through a PC. I do know that all of the computers are networked. I have seen a screen shot of the PC programming and it looks more user-friendly. The manual that I have is "Call Pilot Telephone Administration Guide"
http://www.phoneguys.com/manuals/CallPilot%20100%20150%202.0/CallPilot10020CD/English_docs/f983gd.pdf

WHAT MY BOSS WANTS IS:
During business hours (8-5): Only my phone to ring (I am the receptionist) then if I don't answer the call after 5 rings he wants it to go to the Auto Attendant. Right now all the phones in the building ring for each line. This is very distracting to people concentrating at their desk.

During nonbusiness hours: Go straight to voice mail.

So do I have the option of changing the number of rings before a call goes into voice mail based on whether it is during business hours?
Please tell me that I do not have to create a CCR tree. And I thought that you only used CLID to screen calls.

Being that I am the receptionist I don't really get a chance to do the programming!!ARGH!! I guess I will have to stay some night.

By the way, what is your background- I am just asking because I feel so stupid that I can not figure this out. I will check for a message in the morning. Thank you.
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Big T · Joined: 26 Apr 2006 Posts: 4 Location: Midwest

Yeah my background is a little unfair. I'm a PBX, Key-sytem, Centrex installer. I've been working on key-systems since '97. Nortel is my favorite vendor to work on.
1. To change the rings on the phones, you'll have to go into phone system programming. If you've never done Norstar programming, then you'll need a book! You'll have to change the lines on peoples sets from "Appear and ring" to "appear only", or remove the line from the set entirely.
2. When you say straight to VM do you mean Auto Attendant or Voice Mail?
3. Yes you can control how the calls are handled seperately based on your "Bussiness Hours" During bussiness hours calls do this.......
During after hours or non-bussiness hours calls do this.......
4. A CCR tree is just a menu choice. Such as press 1 for accounting, 2 for purchasing, 3 to kiss my rear. You know what I mean?!!
5. CLID is just caller ID, so yeah if you want to screen your calls!!
That's a lot to expect of you without proper training, but it sounds like you can do it!! Don't feel bad, you've done more than guys I work with that have been with the company for 35 years!! When your learning it takes a lot of time. You've got the right book, but I don't think it covers using "Unified Manager" (PC/laptop programming). If the Call Pilot is on the network, find out what the IP address is and try and talk to it. If it's not, then you'll need a crossover cable and you'll have to change the IP address and subnet to the default system address. Then open up Internet explorer and enter the IP address of the CP. You'll find those instructions in the "Installers Guide"

YEWSLUS · Joined: 11 May 2006 Posts: 1

I might be able to help you if you can answer a couple of quick questions for me...

What kind of Nortel phone system are you using at the site? I saw Norstar up above, but I didn't hear that from you. Most likely you have a Nortel Meridian pbx, option 11 or 61. If so, you may/may not have a computer attached to that CallPilot system. Either way, you need to get to a terminal to make your changes in the phone system.

If you need all calls to point to one incoming number, you will have to program that TN to hunt to the autoattendant.

Let me know more about your phone system and how you are currently making changes, and I might be able to help.

-yewslus

rixride · Joined: 24 Jul 2006 Posts: 28

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