I am sure that the mysterious document mailed to you will
be correct.
Cisco password recovery is in general well ducumented and works.
Note that however some modern kit has the option of dissabling the
password recovery feature as a security measure. I don't know if this
can be reversed or not.
Search
www.cisco.com for [password recovery 1900] for example.
http://www.cisco.com/en/US/products/hw/ ... 6c79.shtml"Password Recovery Procedure for the Cisco Catalyst 1700, 1900, 2100,
2800, and 2820"
If you are having problems state what is happening and
someone will be able to assist.