David Ellis
Guest
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 Posted:
Wed Dec 14, 2005 11:30 pm Post subject:
Re: Zone Alarm Pro 6.1 excessive memory usage? |
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David Ellis wrote:
| Quote: | Leythos wrote:
In article <oNidnQMqpo7PygLeRVn-qQ@sti.net>, antispam@nowhere.org says...
Leythos wrote:
In article <3eCdnQkzfp96rQLeRVn-rg@sti.net>, antispam@nowhere.org
says...
Volker, without outbound control, a program can send the
computer's files and tables any time to any destination without
permission. Is there any software available that adds ZA-style
outbound control to WFW?
No, keep using ZoneAlarm, it's better than WFW.
I was hoping for a line of investigation into a technical problem,
not an argument about which FW is best. Can anyone offer such help?
This is my first time on the forum.
But the simple fact is that VB and his ilk don't want you using
anything better than WFW, not sure why, but they don't.
If you want to use something, just about anything on the market is
going to be better thant the WFW.
As for memory use, if you are running the latest updates for ZA,
have a clean system, have a NAT device in front of your computer so
that ZA doesn't have to deal with the normal background chatter of
the Internet, then you should not have any issues with Memory Use by
ZA.
What is your setup?
What OS, service pack installed? Memory before doing anything other
than booting Windows, amount of memory that ZA consumes, when does
it start consuming excessive memory?
What version of ZA, what updates have you installed?
What version of AV software are you running?
XPpro SP2 at home connected to a satellite server by wireless network
hotspot 50 feet away. There is no additional network interface.
AV is eTrust r7. Zone Alarm Pro 6.1.737.000, their latest. The Dell
8400 has 2GB RAM, dual processor.
I don't see a Dual CPU option for the 8400, do you mean Hyper-Threaded
as what you are calling Dual Processor?
System Properties Device Manager Processors lists two Intel(R)
Pentium(R) 4 CPU 3.40GHz
I discovered this by accident when Windows Task Manager Performance had
two panes for CPU Usage History and the graphs rarely matched. I had not
ordered, nor paid for, dual processors.
The memory problem occurs regardless of whether the wireless adapter
is enabled or disabled. ZAP uses about 22MB of memory at first, then
over a period of an hour or two vsmon.exe grows to over one gigabyte
(page file grows) and keeps growing. I restart it periodically to get
the memory back.
I've just had e-mail from Zone Labs tech support and, if I understand
what they're asking for, they want me to follow an elaborate
uninstall procedure (2pp. of 8-point type) to make sure, name by
name, every file associated with the product is removed, then install
the same version again. I'm waiting for clarification before doing so.
It sounds reasonable - uninstall, ensure that it's the last thing you
install, so that nothing new walks over it's files.....
In the meantime, I'd prefer to diagnose the cause if possible. I
wonder, for example, if the dual processor is a problem for ZAP. I
haven't thought to mention it to Zone Labs. And I have not sought a
way to temporarily disable the second processor.
Again, you won't be able to diagnose it without their code/technical
documents, you can guess about it, but you would do better to
uninstall and reinstall it, then see if the problem comes back, if
not, reinstall SP2 and see how it works, follow by reinstalling apps
until the problem comes back.
No app was installed after ZA Pro.
Thanks for your response. --D
I don't think the Dual CPU's have anything to do with your problem,
I've got a lot of Dual Systems, not all running ZAP, but have run on
Duals in the past, and not seen any issues.
Try what they suggested, then reinstall - if it stops then you know it
was something that walked overtop of the files used by ZAP, then, if
you really want to know which one it was, reinstall the apps one at a
time and test until you find the one that caused the problem - make
sure to post back your testing results.
The recommended removal procedure and reinstall have been done. No
change in symptoms. Tech support has been asked what's next. I'll keep
you posted.
--D
This morning I moved the USB wireless adapter six feet. |
After the move vsmon.exe memory usage has increased less
than 10MB in an hour, whereas the rate of increase before
the move was about 100MB in ten minutes. No other system
changes.
Obviously the chosen solution to the ZAP memory problem is
the result of this poster's steel-trap-mind analysis. :=)
Can anyone explain the correlation of wireless adapter
location and ZAP memory usage? :=)
--D |
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