Help with Norstar Plus Modual ICS
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Help with Norstar Plus Modual ICS

 
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youngster94@hotmail.com
Guest
Posted: Tue Dec 06, 2005 1:22 am    Post subject: Help with Norstar Plus Modual ICS Reply with quote
Sorry for the newbie questions.

1) How can I tell if our software is CICS or MICS and what version?

2) I created a hunt group for hopes of using it internally (No line
assigned). This is so the receptionist can answer the call, and then
transfer it to the hunt group. I'm under the impression that I can
assign an extension to the hunt group, but I don't see anything about
extensions in the hunt group options.

Sorry if my questions are moronic - I know nothing about our phone
system and rarely have to mess with it. Thanks a lot for your help.
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rcherry
Guest
Posted: Wed Dec 07, 2005 8:51 am    Post subject: Re: Help with Norstar Plus Modual ICS Reply with quote
On Mon, 05 Dec 2005 11:22:44 -0800, youngster94@hotmail.com wrote:

Quote:
Sorry for the newbie questions.

1) How can I tell if our software is CICS or MICS and what version?

2) I created a hunt group for hopes of using it internally (No line
assigned). This is so the receptionist can answer the call, and then
transfer it to the hunt group. I'm under the impression that I can
assign an extension to the hunt group, but I don't see anything about
extensions in the hunt group options.

Sorry if my questions are moronic - I know nothing about our phone
system and rarely have to mess with it. Thanks a lot for your help.


Check the software card. The label (facing to the left) has the s/w
version on it. Don't remove the card while the switch is powered up! On
MICS the card is inserted into a software cartridge in the KSU.
On CICs the card is in a slot to the left of the amphernols near the top
of the switch.

Hunt groups have predefined extension numbers (depends on the start DN)
which can be changed if necessary. choose ADD under huntgroups to add
members.
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youngster94@hotmail.com
Guest
Posted: Thu Dec 08, 2005 2:52 am    Post subject: Re: Help with Norstar Plus Modual ICS Reply with quote
Quote:
Check the software card. The label (facing to the left) has the s/w
version on it. Don't remove the card while the switch is powered up! On
MICS the card is inserted into a software cartridge in the KSU.
On CICs the card is in a slot to the left of the amphernols near the top
of the switch.

Hunt groups have predefined extension numbers (depends on the start DN)
which can be changed if necessary. choose ADD under huntgroups to add
members.

Thanks rcherry
Our card is MCS 4.1 so our phone system should have the capabilities to
do what I want it to.
How do I figure out what the predefined extension is? If I log into
the phone system with the admin account, and goto hunt groups, I get
HG01:707 as the first Hunt group, and if I go deeper, I get Member DNs,
Line Assignment, Mode: Broadcast, If busy: BusyTone, Q Timeout:60,
Overflow:707, and Name:Sales. I don't see anything related to
extension number unless I'm overlooking it. I've tried dialing Ext 707
but I get a busy tone and a message that says line not in service.

Any suggestions?

Thanks
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Ray
Guest
Posted: Fri Dec 09, 2005 7:01 am    Post subject: Re: Help with Norstar Plus Modual ICS Reply with quote
youngster94@hotmail.com wrote:

Quote:

Check the software card. The label (facing to the left) has the s/w
version on it. Don't remove the card while the switch is powered up! On
MICS the card is inserted into a software cartridge in the KSU.
On CICs the card is in a slot to the left of the amphernols near the top
of the switch.

Hunt groups have predefined extension numbers (depends on the start DN)
which can be changed if necessary. choose ADD under huntgroups to add
members.

Thanks rcherry
Our card is MCS 4.1 so our phone system should have the capabilities to
do what I want it to.
How do I figure out what the predefined extension is? If I log into
the phone system with the admin account, and goto hunt groups, I get
HG01:707 as the first Hunt group, and if I go deeper, I get Member DNs,
Line Assignment, Mode: Broadcast, If busy: BusyTone, Q Timeout:60,
Overflow:707, and Name:Sales. I don't see anything related to
extension number unless I'm overlooking it. I've tried dialing Ext 707
but I get a busy tone and a message that says line not in service.

Any suggestions?

Thanks

In this case the predefined extension for the hunt group is 707.

When you get to the Members prompt hit show then ADD to add the extensions
that will be in the hunt group. When programmed an extension will have a
key (if available) added to it automatically to ring and appear for calls
into the hunt group. Use Feature *0 to find the Hunt Group key. To make
the key go away program the hunt group to ring only.

Line assignment allows you to choose which lines (physical or target) will
be answered by the hunt group.

Mode can be broadcast, linear or circular.

The Q timeout lets you choose the number of seconds call can queue to a busy
hunt group (this setting is not used if the hunt group is broadcast) before
invoking the If busy feature.

The overflow is a DN that calls will go to if all the member DNs are busy
(see above) and since you don't have any member DNs and the busy DN is the
hunt group itself that is why you are getting busy. You can change the If
busy setting to another DN is you want (attendant for example)

I can't remember of the top of my head if the admin account lets you change
all the settings in a hunt group - you may need to use the config account
instead.
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youngster94@hotmail.com
Guest
Posted: Mon Dec 12, 2005 5:20 pm    Post subject: Re: Help with Norstar Plus Modual ICS Reply with quote
youngster94@hotmail.com wrote:
Quote:
Thanks Ray. I indeed had the hunt group setup with members like you
suggested and for some strange reason it didn't work until today. I'm
not sure what changed but now its working [insert scratching my head
here].

Thanks again for the help and such a complete reply!

Thanks rcherry for your help and such an in-depth reply also!
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youngster94@hotmail.com
Guest
Posted: Mon Dec 12, 2005 5:20 pm    Post subject: Re: Help with Norstar Plus Modual ICS Reply with quote
Thanks Ray. I indeed had the hunt group setup with members like you
suggested and for some strange reason it didn't work until today. I'm
not sure what changed but now its working [insert scratching my head
here].

Thanks again for the help and such a complete reply!
Back to top
 
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