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suguru · Guest

I just purchased a new SMC7904BRA which only works once in a while under
Windows. The ISP
set it up. It doesn't respond under Suse or Knoppix when Firefox or
Konquerer gives it http://192.168.2.1
I called SMC tech support for more than an hour mostly to answer questions
about where I bought, who
am I, etc. all for their benefit. When I started asking questions they were
CLUELESS about the online
led not staying on according to their manual.

The bottom line was they just said if the modem ever worked once then there
was nothing wrong with
the modem, everything was my errors or errors from the ISP.

Most people would just give up but I want to know if SMC publishes false
information or is it only the
tech support people in India.

I also sent them an eMail with all of the logs. I guess they got what they
wanted because they did not
reply and I have been removed from the SMC customer database. The tech
support person also said
in the database that I had not purchased within the last 90 days. On the
contrary I told him I had
purchased it the day before.

If anyone can help me please do so. I thought the led might not always glow
because I am using
pppoAtm. I also thought it might not connect from linux because I might need
to do something
special in Suse or Knoppix before I shot 192.168.2.1 at it from the browser.

The box says it works under Linux and that is the main reason I bought it.
There is no help for Linux
inside the box. The print and CD is all for Windows 98, 2000, etc. I sure
did not get Linux help from
SMC tech support.

SUMMONER · Guest

Hi

Sorry to about the problem that you are having with your SMC product,
lets see if we can resolve the problem together.

- please turn any firewall software off for the moment

- Does the linux computer get an IP address from the router via DHCP (if
yes which one)?

- Can you ping the router from linux?

- You said it works sometimes in Windows, what happens when it doesn't -
can you still ping router, what happens when you renew the IP lease?

- Are we talking about one computer booting linux/windows or are these
separate computers?

- have you tried doing a hard-reset on the router?

Kind Regards

Malte

suguru wrote:

David Schwartz · Guest

"suguru" <u16243@uwe> wrote in message news:581ec8e41d5ea@uwe...

suguru via HWKB.com · Guest

Thanks to both of you for your good support in spite of my lack of support
from SMC.
Please let me give what I have done and where I think you can solve the
problem.
in console
I did su -

ifconfig

ifstatus eth0

route -n

All three of these things show I am in a mess.

sudo /sbin/ifconfig shows Ethernet HWaddr as I have set it to the
same mac as the SMC modem router. Is this absolutely necessary?

I also have UP BROADCAST RUNNING MULTICAST Is this absolutely necessary?
RX packets:3010 errors:0 dropped:0 overruns:0 frame:0
TX packets:2780 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:1693090 (1.6 Mb) TX bytes:313123 (305.7 Kb)
Plus an Interrupt:# and a Base address:#

l also did route add -net default gw MyIspGateway# dev eth0
I got back SIOCADDRT: Network is unreachable.

ifstatus eth0 yeilds
eth0 device: VIA Technologies, Inc. VT6102 [Rhine-II] (rev 78)
ERROR: No configuration found for eth0

I tried Yast network devices > routing but I can't see a change as a result
of adding in MyIspGateway#

I also could not change the route with the cli like this.
route add -net default gateway MyIspGateway# dev eth0
Which gives syntax error or SIOCADDRT: Network is unreachable

Here are 3 exact commands to spot the problems I had already been
seeing.
If you can please give me complete exact commands to fix it.
SMC techs just say things like run our setup and put in all the right values.
When I tell them values or ask them to troubleshoot they just say that I will
have
to find out those by myself. I'm sure you or someone can give me
exact commands with variables such as MyIspGateway# so that I can
plug in the correct values into the variables and be up and running.

Thanks very much.

--
Message posted via HWKB.com
http://www.hwkb.com/Uwe/Forums.aspx/network-dsl/200511/1

Robert Redelmeier · Guest

suguru via HWKB.com <u16243@uwe> wrote:

suguru via HWKB.com · Guest

ifstatus eth0 tells me I need to setup a config for eth0
Can anyone help me do that?

Here is some more information that might be helpful. I will
try Robert's suggestion and post it ASAP.

I did ping MyIspGateway (as an Ip adr) and got the usual
connect: Network is unreachable
But I can ping my router
MyRouterIpAdr == 192.168.2.1
# ping 192.168.2.1
PING 192.168.2.1 (192.168.2.1) 56(84) bytes of data.
64 bytes from 192.168.2.1: icmp_seq=1 ttl=64 time=4.47 ms
etc
64 bytes from 192.168.2.1: icmp_seq=10 ttl=64 time=0.382 ms

--- 192.168.2.1 ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9004ms
rtt min/avg/max/mdev = 0.345/0.778/4.478/1.233 ms
# route add -net default gw MyIspGateway dev eth0
SIOCADDRT: Network is unreachable
# ifstatus eth0
eth0 device: VIA Technologies, Inc. VT6102 [Rhine-II] (rev 78)
ERROR: No configuration found for eth0

Robert Redelmeier wrote:

suguru via HWKB.com · Guest

# dhcpcd -d
# dhcpcd -d
dhcpcd: MAC address = MyRouterMacAdr
dhcpcd: your IP address = 192.168.2.100
The surprise here was 192.168.2.100 since I had done
ifconfig and set it to 192.168.2.11

I wanted to see the log so as root I continued with
this and failed
# cat /var/run/syslogd.pid
cat: /var/run/syslogd.pid: No such file or directory
# cat /var/log/dhcpcd.log
cat: /var/log/dhcpcd.log: No such file or directory

suguru wrote:

Robert Redelmeier · Guest

suguru via HWKB.com <u16243@uwe> wrote:

Robert Redelmeier · Guest

suguru via HWKB.com <u16243@uwe> wrote:

suguru via HWKB.com · Guest

I telephoned the dealer who brought me a Linksys AG241.
We plugged it in and filled out just a few lines in the
setup screen. It worked immediately. I got on Google
and got an instant reply to a query. So I sent the SMC
back to the dealer who said that had been the experience
of his other clients with SMC.

I'll probably figure out a way to get in trouble with the
Linksys but for now I am really happy to move from
SMC to Linksys.

Thanks for all your help.
BTW after plugging in the Linksys
ifconfig
ifstatus eth0
and route -n
all show a nice amount of helpful info
and there are no errors.

Also the Linksys has a Internet led that starts red
then turns to green after correct setup.
I think it is the equivalent to the SMC online led
that just blinked occassionaly after setup.

Robert Redelmeier wrote:

SMC tech support CLUELESS online led not according to manual