DComTalk.com

I recently purchased an SMC8013WG. I have it hooked up via Comcast and
have a Motorola WR850G wireless router connected to the WAN port on th
modem. (11/01) This modem has the wireless function disabled (no car
installed). I am surfing the net with this setup and it works fine.
However, Comcast seems to have trouble with it on their end. The
cannot (or maybe will not) set up a user name and password for an emai
account. I have spent days on the phone with them to no avail. I a
disgusted. They say the problem is with the modems firmware (which i
the latest according to SMC), something about a bad MAC address. I hav
accessed the web interface for the modems settings and given them all o
the info including the WAN IP address they asked for. All I want to d
is get my email account set up. I am paying for another dialup just t
keep my email account active until they make this work. I know ther
have been problems with this modem for Comcast in CA but I need to kno
if anyone is using this modem in CA with Comcast as an ISP and ha
overcome a similar problem??
I still want to fix the problem. If I can answer any questions to hel
someone figure this out please let me know.
I Called Comcast support and spoke to a comcast representative (DARC
#62307 in Winnipeg) who flat out refused to help me, and when I aske
to be transferred to his supervisor he just sat in silence. (11/18)
At this point I am looking for anyone who can help to contact me. I
there is anyone out there who can point me in the direction of Comcas
Chairman and CEO Brian L. Roberts; Comcast Executive Vice Presiden
David L. Cohen; Liberty Chairman and CEO William P. Hankowsky , o
maybe how to contact them I would be grateful.
I am completely disgusted with comcast and their laziness in resolvin
this matter.

Thank you again for your help

Jak

--
jake62

From: "jake62" <jake62.1ypyzq@broadbandbanter.com>

| I recently purchased an SMC8013WG. I have it hooked up via Comcast and I
| have a Motorola WR850G wireless router connected to the WAN port on the
| modem. (11/01) This modem has the wireless function disabled (no card
| installed). I am surfing the net with this setup and it works fine.
| However, Comcast seems to have trouble with it on their end. Theycannot (or maybe will
| not) set up a user name and password for an emailaccount. I have spent days on the phone
| with them to no avail. I amdisgusted. They say the problem is with the modems firmware
| (which isthe latest according to SMC), something about a bad MAC address. I haveaccessed
| the web interface for the modems settings and given them all ofthe info including the WAN
| IP address they asked for. All I want to dois get my email account set up. I am paying for
| another dialup just tokeep my email account active until they make this work. I know
| therehave been problems with this modem for Comcast in CA but I need to knowif anyone is
| using this modem in CA with Comcast as an ISP and hasovercome a similar problem?? I still
| want to fix the problem. If I can answer any questions to helpsomeone figure this out
| please let me know. I Called Comcast support and spoke to a comcast representative
| (DARCY#62307 in Winnipeg) who flat out refused to help me, and when I askedto be
| transferred to his supervisor he just sat in silence. (11/18) At this point I am looking
| for anyone who can help to contact me. Ifthere is anyone out there who can point me in the
| direction of ComcastChairman and CEO Brian L. Roberts; Comcast Executive Vice
| PresidentDavid L. Cohen; Liberty Chairman and CEO William P. Hankowsky , ormaybe how to
| contact them I would be grateful. I am completely disgusted with comcast and their
| laziness in resolvingthis matter.
|
| Thank you again for your help
|
| Jake-- jake62

I don't know what you problem is but, remove the Router. Connect a PC directly to the Cable
Modem and setup the email account.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

On Fri, 18 Nov 2005 21:45:13 +0000, jake62
<jake62.1ypyzq@broadbandbanter.com> wrote:

I recently purchased an SMC8013WG. I have it hooked up via Comcast and I
have a Motorola WR850G wireless router connected to the WAN port on the
modem. (11/01) This modem has the wireless function disabled (no card
installed). I am surfing the net with this setup and it works fine.
However, Comcast seems to have trouble with it on their end. They
cannot (or maybe will not) set up a user name and password for an email
account. I have spent days on the phone with them to no avail. I am
disgusted. They say the problem is with the modems firmware (which is
the latest according to SMC), something about a bad MAC address. I have
accessed the web interface for the modems settings and given them all of
the info including the WAN IP address they asked for. All I want to do
is get my email account set up. I am paying for another dialup just to
keep my email account active until they make this work. I know there
have been problems with this modem for Comcast in CA but I need to know
if anyone is using this modem in CA with Comcast as an ISP and has
overcome a similar problem??
I still want to fix the problem. If I can answer any questions to help
someone figure this out please let me know.
I Called Comcast support and spoke to a comcast representative (DARCY
#62307 in Winnipeg) who flat out refused to help me, and when I asked
to be transferred to his supervisor he just sat in silence. (11/18)
At this point I am looking for anyone who can help to contact me. If
there is anyone out there who can point me in the direction of Comcast
Chairman and CEO Brian L. Roberts; Comcast Executive Vice President
David L. Cohen; Liberty Chairman and CEO William P. Hankowsky , or
maybe how to contact them I would be grateful.
I am completely disgusted with comcast and their laziness in resolving
this matter.

Thank you again for your help

Jake

This is at least the second time you've posted this request for help,
but a large chunk of the story seems to be missing, making any real
help hard to provide.

Why would the CSR refuse to help you? What explanation was given?

Why would the CSR refuse to transfer you? What explanation was given?

Is something wrong with your account? Past due, flagged for fraud,
etc?

Have you walked into your local Comcast office? What explanation was
given when you talked to someone across the counter?

Did you purchase a supported modem? If so, what exactly is the
problem? Your posts are extremely vague, referring to "something about
a bad MAC address". And if not, buy or rent a supported modem.

The list of questions could go on and on, but really the best thing to
do is to contact Comcast and work through whatever the issues are.
They are in the best position to help you set up your account.
Finally, if you really want help here, you have to provide a much more
complete picture of what's going.

--
Bill