USR 00568600 drops out
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USR 00568600 drops out

 
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hwoodward via HWKB.com
Guest





Posted: Sat Oct 29, 2005 1:50 am    Post subject: USR 00568600 drops out Reply with quote

Here is the situation I have. We have a 3comm usr 00568600 external modem we
use to send messages to pagers. The pages are sent through a paging
application. Here is the part that is driving me nuts. The system will work
fine for weeks and stop. Powering the modem off and back on is the only way
to get a page to be sent one it stops. We have replaced modems (with same
model), checked phone lines etc with no problems found. This happens
periodically. Could be 2 weeks could be 2 days. I have included a log file
from the software that communicates with the modem. From what I can tell it
looks like maybe the carrier was not found.

Any help would be appreciated!

When it fails initially we get this message
16ec 07:48:47: Modem predial reset-unexpected response was-----
mem_dump......
21efd50 33 d 0 0 0 0 0 0 0 0 3.........
21efd5a 0 0

Every page after that gets the following
16ec 07:48:49: Modem predial reset-unexpected response was-----
mem_dump......
21efd50 41 54 51 45 56 d 0 0 0 0 ATQEV.....
21efd5a 0 0 0 0 0 0 ......


Complete log sequence
------------------------------------------------------------------------------
---------------------
16ec 07:48:44: dialup()
16ec 07:48:44: reset_modem()---predial reset
16ec 07:48:47: Modem predial reset-unexpected response was-----
mem_dump......
21efd50 33 d 0 0 0 0 0 0 0 0 3.........
21efd5a 0 0 ..
mem_dump
16ec 07:48:49: Modem predial reset-unexpected response was-----
mem_dump......
21efd50 41 54 51 45 56 d 0 0 0 0 ATQEV.....
21efd5a 0 0 0 0 0 0 ......
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Nico Kadel-Garcia
Guest





Posted: Sat Oct 29, 2005 4:20 pm    Post subject: Re: USR 00568600 drops out Reply with quote

"hwoodward via HWKB.com" <u15307@uwe> wrote in message
news:5687b8197f1f1@uwe...
Quote:
Here is the situation I have. We have a 3comm usr 00568600 external modem
we
use to send messages to pagers. The pages are sent through a paging
application. Here is the part that is driving me nuts. The system will
work
fine for weeks and stop. Powering the modem off and back on is the only
way
to get a page to be sent one it stops. We have replaced modems (with same
model), checked phone lines etc with no problems found. This happens
periodically. Could be 2 weeks could be 2 days. I have included a log
file
from the software that communicates with the modem. From what I can tell
it
looks like maybe the carrier was not found.

Maybe you could try a different model. Also, how clean is the electrical
power in your area? Is the system on an uninterruptible power supply? I'm
thinking a low line voltage might confuse the system. Since it's external,
it won't have all the clever power supply filtering and monitoring built
into a modern computer.

And what software are you using to mange it? Does it carefully reset the
modem with an "at&f" to reset it from scratch, or does it rely on the
pre-existing state? A lot of cheap, sloppy modem software does that. The
HylaFAX and I believe mgetty software in the Linux world do a very thorough
job of completely resetting the modem to a known state before releasing it
for other service after a call.
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