nikos.k
Guest
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 Posted:
Mon Oct 31, 2005 5:21 pm Post subject:
Re: Is there any product like "Agent Greeting" or "First Imp |
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m1tech wrote:
| Quote: | Hi Everybody;
Is there any product like "Agent Greeting" or "First Impression" for
Meridian 1 or Norstar?
Best Regards
m1tech.
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yes there is a product for meridian 1 and succession family called
agent greeting.
this is part of the symposium call center software and plays the name
of the agent to the caller before tranfering the call to the active
agent.
with this there is lots of time saved from the repeated name.
so if you call a call center and the agent greeting is there then a
voice will tell you agent james bond for example how can i help you ?
imagine how many times the agent has to say this every day if he has
not the agent greeting add on to symposium
hope i helped
nikos
Greece |
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