| Author |
Message |
Keith Ely
Guest
|
 Posted:
Tue May 25, 2004 9:05 am Post subject:
XP-98 probs (cross-posted) |
|
|
Apologies in advance if this question has been asked. I have searched for
the past hour without finding it. I am US based, using XP home; my daughter
is in the UK, using 98 (SE I think). I have NetMeeting links with other UK
users (but all are XP users) but am struggling connecting to my daughter on
98. She had NetMeeting set up on her PC for her by an 'expert' and we
estbalished an immediate connection while this person was there. When I
tried to connect again, two days later, I got a message saying her PC was
unable to accept NetMeeting calls. She swears nothing has been changed
although she did seem to have a different IP address the second time (but
using this still did not enable me to connect). She also 'confessed' to
swapping out the camera with a USB printer as she only has one USB socket
(and no hub) but swears she simply reinserted the camera connection. I am
behind a router on a home network using cable broadband so I only usually
connect from my end (without problemns with XP users). She just has a direct
cable broadband connection. I've been through all the NetMeeting settings
with her and everything seems in order - but I'm no expert. What am I
missing and how should I troubleshoot (the MS troubleshooting pages offer no
help at all for thsi problem)? Thanks in advance for any help. |
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|
 |
Brian Sullivan MVP
Guest
|
| Posted:
Tue May 25, 2004 4:40 pm Post subject:
Re: XP-98 probs (cross-posted) |
|
|
Keith Ely wrote:
| Quote: | Apologies in advance if this question has been asked. I have searched
for the past hour without finding it. I am US based, using XP home;
my daughter is in the UK, using 98 (SE I think). I have NetMeeting
links with other UK users (but all are XP users) but am struggling
connecting to my daughter on
98. She had NetMeeting set up on her PC for her by an 'expert' and we
estbalished an immediate connection while this person was there. When
I tried to connect again, two days later, I got a message saying her
PC was unable to accept NetMeeting calls. She swears nothing has been
changed although she did seem to have a different IP address the
second time (but using this still did not enable me to connect).
|
Certainly if she is on dial up her IP address will change on every
connection -- other connection methods may or may not cause frequent IP
address changes. How does she connect to the interenet?
Regardless is it sensible to check and convey the callee's IP address just
before the call initiation. I presume that is what you are doing? The most
straightforward way is to use the help about of NetMeeting ( web based IP
determination strategies are suspect in certain situations).
| Quote: | also 'confessed' to swapping out the camera with a USB printer as she
only has one USB socket (and no hub) but swears she simply reinserted
the camera connection.
|
That shouldn't matter I would think.
| Quote: | I am behind a router on a home network using
cable broadband so I only usually connect from my end (without
problemns with XP users). She just has a direct cable broadband
connection.
|
Does she have a firewall of some kind at her end? ( she should).
| Quote: | I've been through all the NetMeeting settings with her
and everything seems in order - but I'm no expert. What am I missing
and how should I troubleshoot (the MS troubleshooting pages offer no
help at all for thsi problem)? Thanks in advance for any help.
|
--
Brian Sullivan
Meeting by Wire ( http://www.meetingbywire.com)
------------
Is your PC protected? --
http://www.microsoft.com/security/protect/default.asp |
|
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|
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Sykeel
Guest
|
| Posted:
Tue May 25, 2004 7:51 pm Post subject:
Re: XP-98 probs (cross-posted) |
|
|
She is using cable broadband not dialup. I don't believe she has a firewall;
she's just using Norton AV. Anyway, certainly nothing in that department has
changed between the successful connect and the subsequent failure (other
than the IP address change). We did use NetMeeting to determine the IP
address, by the way and each time I've tried since - interestingly, the
address is always the same now but it is different from that on the one and
only successful connect. I've also tried using that original one in case
something weird was happening but with no success. She has also uninstalled
and reinstalled NetMeeting and I guided her through the setup over the
phone.
"Brian Sullivan MVP" <brians@WORMTIREDmeetingbywire.com> wrote in message
news:%23Yrf5VlQEHA.2216@TK2MSFTNGP12.phx.gbl...
| Quote: | Keith Ely wrote:
Apologies in advance if this question has been asked. I have searched
for the past hour without finding it. I am US based, using XP home;
my daughter is in the UK, using 98 (SE I think). I have NetMeeting
links with other UK users (but all are XP users) but am struggling
connecting to my daughter on
98. She had NetMeeting set up on her PC for her by an 'expert' and we
estbalished an immediate connection while this person was there. When
I tried to connect again, two days later, I got a message saying her
PC was unable to accept NetMeeting calls. She swears nothing has been
changed although she did seem to have a different IP address the
second time (but using this still did not enable me to connect).
Certainly if she is on dial up her IP address will change on every
connection -- other connection methods may or may not cause frequent IP
address changes. How does she connect to the interenet?
Regardless is it sensible to check and convey the callee's IP address just
before the call initiation. I presume that is what you are doing? The most
straightforward way is to use the help about of NetMeeting ( web based IP
determination strategies are suspect in certain situations).
also 'confessed' to swapping out the camera with a USB printer as she
only has one USB socket (and no hub) but swears she simply reinserted
the camera connection.
That shouldn't matter I would think.
I am behind a router on a home network using
cable broadband so I only usually connect from my end (without
problemns with XP users). She just has a direct cable broadband
connection.
Does she have a firewall of some kind at her end? ( she should).
I've been through all the NetMeeting settings with her
and everything seems in order - but I'm no expert. What am I missing
and how should I troubleshoot (the MS troubleshooting pages offer no
help at all for thsi problem)? Thanks in advance for any help.
--
Brian Sullivan
Meeting by Wire ( http://www.meetingbywire.com)
------------
Is your PC protected? --
http://www.microsoft.com/security/protect/default.asp
|
|
|
| Back to top |
|
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Brian Sullivan MVP
Guest
|
| Posted:
Tue May 25, 2004 8:22 pm Post subject:
Re: XP-98 probs (cross-posted) |
|
|
Sykeel wrote:
| Quote: | She is using cable broadband not dialup. I don't believe she has a
firewall; she's just using Norton AV. Anyway, certainly nothing in
that department has changed between the successful connect and the
subsequent failure (other than the IP address change).
|
She should be running a firewall and have up to date patched software. If
not there is a chance her machine has been invaded. In North America having
an unpatched, not firewalled computer on a cable connection for 15 minutes
( or even less) can mean the machine is invaded and become controlled
remotely
| Quote: | We did use
NetMeeting to determine the IP address, by the way and each time I've
tried since - interestingly, the address is always the same now but
it is different from that on the one and only successful connect.
|
I presume the IP address you are using is a public IP ( not one from the
private set - 192.168.x.x, 10.x.x.x, 172.16-31.x.x). In NA I don't know of
any cable operators that supply NAT'ed connections. I don't know about the
U.K.
Cable operators here often have fairly stable IP assignments as well -- only
changing when a whole section of the network is reconfigured( in my case I
have had the same IP for almost 2 years).
| Quote: | I've also tried using that original one in case something weird was
happening but with no success. She has also uninstalled and
reinstalled NetMeeting and I guided her through the setup over the
phone.
|
Do these two addresses ( the old and the new) appear to be from the same
subnet? Can you "ping" either address?
--
Brian Sullivan
Meeting by Wire ( http://www.meetingbywire.com)
------------
Is your PC protected? --
http://www.microsoft.com/security/protect/default.asp |
|
| Back to top |
|
|
Sykeel
Guest
|
| Posted:
Tue May 25, 2004 11:26 pm Post subject:
Re: XP-98 probs (cross-posted) |
|
|
Thanks for that. I'll get on the case (I am firewalled by the way). Are you
saying that this could be the reason why we can't connect?
"Brian Sullivan MVP" <brians@WORMTIREDmeetingbywire.com> wrote in message
news:ONTz5RnQEHA.624@TK2MSFTNGP11.phx.gbl...
| Quote: | Sykeel wrote:
She is using cable broadband not dialup. I don't believe she has a
firewall; she's just using Norton AV. Anyway, certainly nothing in
that department has changed between the successful connect and the
subsequent failure (other than the IP address change).
She should be running a firewall and have up to date patched software. If
not there is a chance her machine has been invaded. In North America
having
an unpatched, not firewalled computer on a cable connection for 15 minutes
( or even less) can mean the machine is invaded and become controlled
remotely
We did use
NetMeeting to determine the IP address, by the way and each time I've
tried since - interestingly, the address is always the same now but
it is different from that on the one and only successful connect.
I presume the IP address you are using is a public IP ( not one from the
private set - 192.168.x.x, 10.x.x.x, 172.16-31.x.x). In NA I don't know of
any cable operators that supply NAT'ed connections. I don't know about the
U.K.
Cable operators here often have fairly stable IP assignments as well --
only
changing when a whole section of the network is reconfigured( in my case I
have had the same IP for almost 2 years).
I've also tried using that original one in case something weird was
happening but with no success. She has also uninstalled and
reinstalled NetMeeting and I guided her through the setup over the
phone.
Do these two addresses ( the old and the new) appear to be from the same
subnet? Can you "ping" either address?
--
Brian Sullivan
Meeting by Wire ( http://www.meetingbywire.com)
------------
Is your PC protected? --
http://www.microsoft.com/security/protect/default.asp
|
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| Back to top |
|
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Brian Sullivan MVP
Guest
|
| Posted:
Tue May 25, 2004 11:39 pm Post subject:
Re: XP-98 probs (cross-posted) |
|
|
Sykeel wrote:
| Quote: | Thanks for that. I'll get on the case (I am firewalled by the way).
Are you saying that this could be the reason why we can't connect?
|
I have no specific reason for thinking that -- but it is an outside
possibility.
The lack of a firewall is a worry regardless.
--
Brian Sullivan
Meeting by Wire ( http://www.meetingbywire.com)
------------
Is your PC protected? --
http://www.microsoft.com/security/protect/default.asp |
|
| Back to top |
|
|
Sykeel
Guest
|
| Posted:
Wed May 26, 2004 10:30 am Post subject:
Re: XP-98 probs (cross-posted) |
|
|
Thanks Brian. We installed ZoneAlarm. However, still no NetlMeeting
connection. Any further thoughts?
"Brian Sullivan MVP" <brians@WORMTIREDmeetingbywire.com> wrote in message
news:edtc1$oQEHA.1960@TK2MSFTNGP10.phx.gbl...
| Quote: | Sykeel wrote:
Thanks for that. I'll get on the case (I am firewalled by the way).
Are you saying that this could be the reason why we can't connect?
I have no specific reason for thinking that -- but it is an outside
possibility.
The lack of a firewall is a worry regardless.
--
Brian Sullivan
Meeting by Wire ( http://www.meetingbywire.com)
------------
Is your PC protected? --
http://www.microsoft.com/security/protect/default.asp
|
|
|
| Back to top |
|
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Brian Sullivan MVP
Guest
|
| Posted:
Wed May 26, 2004 4:24 pm Post subject:
Re: XP-98 probs (cross-posted) |
|
|
Sykeel wrote:
| Quote: | Thanks Brian. We installed ZoneAlarm. However, still no NetlMeeting
connection. Any further thoughts?
|
Nothing comes to mind -- sorry. I can't think of anything that fits the
facts you have provided.
| Quote: |
"Brian Sullivan MVP" <brians@WORMTIREDmeetingbywire.com> wrote in
message news:edtc1$oQEHA.1960@TK2MSFTNGP10.phx.gbl...
Sykeel wrote:
Thanks for that. I'll get on the case (I am firewalled by the way).
Are you saying that this could be the reason why we can't connect?
I have no specific reason for thinking that -- but it is an outside
possibility.
The lack of a firewall is a worry regardless.
--
Brian Sullivan
Meeting by Wire ( http://www.meetingbywire.com)
------------
Is your PC protected? --
http://www.microsoft.com/security/protect/default.asp
|
--
Brian Sullivan
Meeting by Wire ( http://www.meetingbywire.com)
------------
Is your PC protected? --
http://www.microsoft.com/security/protect/default.asp |
|
| Back to top |
|
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