| Author |
Message |
Scott en Aztlán
Guest
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 Posted:
Thu Oct 06, 2005 4:20 pm Post subject:
Guess I'm Not Getting SBC DSL |
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Over the weekend I decided to take advantage of the $14.95/month DSL
offer that SBC is making. I went to their web site, spent 15 minutes
filling out all the forms, and clicked the final "submit" button...
And was rewarded with a page saying "we are unable to process online
orders at this time. Please call <some 800 number>." Gee, since the
$14.95 price is ONLY for orders placed online, what would I pay if I
placed my order via the 800 number? $50/month?
[rant]
YOU INCOMPETENT FUCKS! WHY THE HELL COULDN'T YOU TELL ME *BEFORE* I
SPENT ALL THAT TIME FILLING OUT YOUR FUCKING FORMS INSTEAD OF MAKING
ME WASTE MY TIME?!?!?!?! FUCKING ASSHOLES!!!!
[/rant]
This mirrors my experience with Cingular's customer service. I spent
several minutes wading through their Voice Mail Jail, only to be
transferred to a recording that told me their office was closed. I
guess the same MORONS design the IT systems at every company that SBC
owns. They must work cheap or something... :rolleyes:
Bottom line, I've decided to pass on SBC/Yahoo! DSL. If they can't
even run a simple web site, I have ZERO confidence that they can
properly run an ISP NOC. |
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Frankster
Guest
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| Posted:
Thu Oct 06, 2005 4:20 pm Post subject:
Re: Guess I'm Not Getting SBC DSL |
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| Quote: | Gee, since the $14.95 price is ONLY for orders placed online,
what would I pay if I placed my order via the 800 number? $50/month?
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Gawdalmighty! Just call the damn number! Sheesh!
-Frank |
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Bert Hyman
Guest
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| Posted:
Thu Oct 06, 2005 4:20 pm Post subject:
Re: Guess I'm Not Getting SBC DSL |
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scottenaztlan@yahooNOSPAM.com (Scott en Aztlán) wrote in
news:0ubak11u38iifds7he2qe3r8ngd93ffimj@4ax.com:
| Quote: | Gee, since the $14.95 price is ONLY for orders placed online, what
would I pay if I placed my order via the 800 number? $50/month?
|
Call 'em up and find out. Be sure to let them know about the apparent
bait-and-switch you think they're pulling.
--
Bert Hyman | St. Paul, MN | bert@iphouse.com |
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Robert Redelmeier
Guest
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| Posted:
Thu Oct 06, 2005 9:30 pm Post subject:
Re: Guess I'm Not Getting SBC DSL |
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In comp.dcom.xdsl Scott en Aztl?n <scottenaztlan@yahoonospam.com> wrote:
| Quote: | [rant] YOU INCOMPETENT FUCKS! WHY THE HELL COULDN'T YOU TELL
[snip]
Bottom line, I've decided to pass on SBC/Yahoo! DSL.
|
Perfect! Both you can SBC are as happy as possible.
You, because you will not have to deal with people who
cannot match your expectations.
SBC because they will not have a difficult customer.
Not all customers are worth serving.
Personally, I've never had a problem with SBC. I adjust
my expectations for the very low price. Oh and BTW, the
Internet is designed to be down. Expecting any one host to
be up all the time is a fantasy. I've seen everyone down at
one time or other. I've seen Google down. And those are
host specialists. Expecting a routing specialist to know
how to run hosts is even less realistic.
-- Robert |
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Ryan
Guest
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| Posted:
Thu Oct 06, 2005 10:11 pm Post subject:
Re: Guess I'm Not Getting SBC DSL |
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"YOU INCOMPETENT FUCKS! WHY THE HELL COULDN'T YOU TELL ME *BEFORE* I
SPENT ALL THAT TIME FILLING OUT YOUR FUCKING FORMS INSTEAD OF MAKING
ME WASTE MY TIME?!?!?!?! FUCKING ASSHOLES!!!! "
1. You rant language above isn't exactly productive, forget the fact
that it's immature.
2. In the time you took to post this, you could have called and
resolved the problem. |
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JimK
Guest
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| Posted:
Fri Oct 07, 2005 6:33 am Post subject:
Re: Guess I'm Not Getting SBC DSL |
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On Thu, 06 Oct 2005 07:16:37 -0700, Scott en Aztlán
<scottenaztlan@yahooNOSPAM.com> wrote:
| Quote: | Over the weekend I decided to take advantage of the $14.95/month DSL
offer that SBC is making. I went to their web site, spent 15 minutes
filling out all the forms, and clicked the final "submit" button...
And was rewarded with a page saying "we are unable to process online
orders at this time. Please call <some 800 number>." Gee, since the
$14.95 price is ONLY for orders placed online, what would I pay if I
placed my order via the 800 number? $50/month?
[rant]
YOU INCOMPETENT FUCKS! WHY THE HELL COULDN'T YOU TELL ME *BEFORE* I
SPENT ALL THAT TIME FILLING OUT YOUR FUCKING FORMS INSTEAD OF MAKING
ME WASTE MY TIME?!?!?!?! FUCKING ASSHOLES!!!!
[/rant]
This mirrors my experience with Cingular's customer service. I spent
several minutes wading through their Voice Mail Jail, only to be
transferred to a recording that told me their office was closed. I
guess the same MORONS design the IT systems at every company that SBC
owns. They must work cheap or something... :rolleyes:
Bottom line, I've decided to pass on SBC/Yahoo! DSL. If they can't
even run a simple web site, I have ZERO confidence that they can
properly run an ISP NOC.
|
Try Sonic.net
http://www.sonic.net/sales/broadband/dsl/express_residential.shtml |
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Bill
Guest
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| Posted:
Fri Oct 07, 2005 7:35 am Post subject:
Re: Guess I'm Not Getting SBC DSL |
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Ryan wrote:
| Quote: |
"YOU INCOMPETENT FUCKS! WHY THE HELL COULDN'T YOU TELL ME *BEFORE* I
SPENT ALL THAT TIME FILLING OUT YOUR FUCKING FORMS INSTEAD OF MAKING
ME WASTE MY TIME?!?!?!?! FUCKING ASSHOLES!!!! "
1. You rant language above isn't exactly productive, forget the fact
that it's immature.
2. In the time you took to post this, you could have called and
resolved the problem.
|
But then he would not have been able to complain here. And now
whenever anyone writes about SBC, he'll be able to say how they
suck, like he does with rebates.
Bill |
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Desert Tripper
Guest
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| Posted:
Fri Oct 07, 2005 7:57 am Post subject:
Re: Guess I'm Not Getting SBC DSL |
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|
That's what I was about to say! After surviving a year of DSL Extreme
and their substandard customer service, and finding that they didn't
even value me enough as a customer to give me an incentive to stay
with them, I switched to Sonic and have gotten nothing but great
service. Can't beat $25 a month for 3000/450 service (of which I get
2500/450 on an 11,000 foot run)!
Look to the little co's for better service. Use DSLReports.com to find
what is available in your area and find what other customers are
saying.
One thing that turned me off on SBC was all that proprietary bloatware
that they make you install on your PC. When I had it a couple of years
ago I just set up a PPPoE connection and didn't have to install it.
Now, though, when my sister decided to install it and I helped her get
going, I noticed that they have some code in their (proprietary) modem
that only gets activated when you install the software. So now, you
are over a barrel with SBC!
So far I love Sonic.net and their no-frills DHCP connection. No
fiddling around with passwords and crap like with PPPoE, just plug it
in and you are connected. |
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Some One
Guest
|
| Posted:
Sat Oct 08, 2005 2:24 am Post subject:
Re: Guess I'm Not Getting SBC DSL |
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|
Desert Tripper <destrip@NO-SPAMsonic.net> wrote in
news:keobk19pk7gnhs1c7155pu1nsbq9phjcda@4ax.com:
| Quote: |
Try Sonic.net
http://www.sonic.net/sales/broadband/dsl/express_residential.shtml
That's what I was about to say! After surviving a year of DSL Extreme
and their substandard customer service, and finding that they didn't
even value me enough as a customer to give me an incentive to stay
with them, I switched to Sonic and have gotten nothing but great
service. Can't beat $25 a month for 3000/450 service (of which I get
2500/450 on an 11,000 foot run)!
Look to the little co's for better service. Use DSLReports.com to find
what is available in your area and find what other customers are
saying.
One thing that turned me off on SBC was all that proprietary bloatware
that they make you install on your PC. When I had it a couple of years
ago I just set up a PPPoE connection and didn't have to install it.
Now, though, when my sister decided to install it and I helped her get
going, I noticed that they have some code in their (proprietary) modem
that only gets activated when you install the software. So now, you
are over a barrel with SBC!
So far I love Sonic.net and their no-frills DHCP connection. No
fiddling around with passwords and crap like with PPPoE, just plug it
in and you are connected.
|
It must depend on where you live or something. I just helped a friend of
mine get SBC going and I didn't install any of SBC's software. He got a
2Wire modem/wireless router combo unit.
To be fair now if I had read your message a couple of weeks ago I would
have told my friend to find out if Sonic.net is available and try them, I
like the speed you quote and the lack of PPPoE. |
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Bob Ward
Guest
|
| Posted:
Sat Oct 08, 2005 8:21 am Post subject:
Re: Guess I'm Not Getting SBC DSL |
|
|
On Thu, 06 Oct 2005 07:16:37 -0700, Scott en Aztlán
<scottenaztlan@yahooNOSPAM.com> wrote:
| Quote: | Over the weekend I decided to take advantage of the $14.95/month DSL
offer that SBC is making. I went to their web site, spent 15 minutes
filling out all the forms, and clicked the final "submit" button...
And was rewarded with a page saying "we are unable to process online
orders at this time. Please call <some 800 number>." Gee, since the
$14.95 price is ONLY for orders placed online, what would I pay if I
placed my order via the 800 number? $50/month?
|
I don't know, Scott - what did they TELL you when you called the 800
number to complain?
Since Best Buy has been signing people up for the $14.95 price in the
store for several months, I doubt if they would have a problem with
taking your order at that price over the phone. |
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Bob Ward
Guest
|
| Posted:
Sat Oct 08, 2005 8:21 am Post subject:
Re: Guess I'm Not Getting SBC DSL |
|
|
On Fri, 07 Oct 2005 02:57:00 GMT, Desert Tripper
<destrip@NO-SPAMsonic.net> wrote:
| Quote: | One thing that turned me off on SBC was all that proprietary bloatware
that they make you install on your PC. When I had it a couple of years
ago I just set up a PPPoE connection and didn't have to install it.
Now, though, when my sister decided to install it and I helped her get
going, I noticed that they have some code in their (proprietary) modem
that only gets activated when you install the software. So now, you
are over a barrel with SBC!
|
Bullshit! I just helped my best friend's 80 year-old mother set up
SBC/Yahoo DSL last week - without installing any of SBC's software. |
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Guest
|
| Posted:
Sun Oct 09, 2005 6:58 am Post subject:
Re: Guess I'm Not Getting SBC DSL |
|
|
In misc.consumers Desert Tripper <destrip@no-spamsonic.net> wrote:
| Quote: | That's what I was about to say! After surviving a year of DSL Extreme
and their substandard customer service, and finding that they didn't
even value me enough as a customer to give me an incentive to stay
with them, I switched to Sonic and have gotten nothing but great
service. Can't beat $25 a month for 3000/450 service (of which I get
2500/450 on an 11,000 foot run)!
Look to the little co's for better service. Use DSLReports.com to find
what is available in your area and find what other customers are
saying.
One thing that turned me off on SBC was all that proprietary bloatware
that they make you install on your PC. When I had it a couple of years
ago I just set up a PPPoE connection and didn't have to install it.
Now, though, when my sister decided to install it and I helped her get
going, I noticed that they have some code in their (proprietary) modem
that only gets activated when you install the software. So now, you
are over a barrel with SBC!
So far I love Sonic.net and their no-frills DHCP connection. No
fiddling around with passwords and crap like with PPPoE, just plug it
in and you are connected.
|
Thank you - this is timely. I have been with Sonic for about 4 years now
because of the shell access (I'm reading this on TIN) but despite that I am
a technical idiot and started to sign up for their DSL deal last week, then
chickened out due in part to not knowing if my computer had the NIC card or
whatever that is needed. Plus the deal sounds too good to be true. (and no,
I really don't workfor them - I am in Los Angeles and when my old ISP
discontinued shell access, a bunch of us moved to Sonic. To date, I ahve
never had a busy signal or a problem. And tech support knew how to help me
get my Amiga online!)
So thanks for the reassurance, I will sign up tomorrow.
Hilda |
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Scott en Aztlán
Guest
|
| Posted:
Mon Oct 10, 2005 4:20 pm Post subject:
Re: Guess I'm Not Getting SBC DSL |
|
|
On Thu, 6 Oct 2005 10:10:13 -0600, "Frankster" <Frank@SPAM2TRASH.com>
wrote:
| Quote: | Gee, since the $14.95 price is ONLY for orders placed online,
what would I pay if I placed my order via the 800 number? $50/month?
Gawdalmighty! Just call the damn number! Sheesh!
|
I just might have done that, IF these INCOMPETENTS hadn't WASTED MY
TIME by having me fill out several pages of forms that apparently went
straight into the bit-bucket.
Let's face it - if these people are too incompetent to design an order
entry system that works reliably, how good can they be at running an
Internet service? An ISP is a hell of a lot more complicated than a
web page... |
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Scott en Aztlán
Guest
|
| Posted:
Mon Oct 10, 2005 4:20 pm Post subject:
Re: Guess I'm Not Getting SBC DSL |
|
|
On Fri, 07 Oct 2005 02:35:01 GMT, Bill <billrubin@prodigy.net> wrote:
| Quote: | But then he would not have been able to complain here. And now
whenever anyone writes about SBC, he'll be able to say how they
suck, like he does with rebates.
|
Heh heh - the SBC signup offer involves a $50 mail-in rebate. I should
have known. ;) |
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Curtis CCR
Guest
|
| Posted:
Mon Oct 10, 2005 4:20 pm Post subject:
Re: Guess I'm Not Getting SBC DSL |
|
|
Desert Tripper wrote:
| Quote: |
Try Sonic.net
http://www.sonic.net/sales/broadband/dsl/express_residential.shtml
That's what I was about to say! After surviving a year of DSL Extreme
and their substandard customer service, and finding that they didn't
even value me enough as a customer to give me an incentive to stay
with them, I switched to Sonic and have gotten nothing but great
service. Can't beat $25 a month for 3000/450 service (of which I get
2500/450 on an 11,000 foot run)!
Look to the little co's for better service. Use DSLReports.com to find
what is available in your area and find what other customers are
saying.
One thing that turned me off on SBC was all that proprietary bloatware
that they make you install on your PC. When I had it a couple of years
ago I just set up a PPPoE connection and didn't have to install it.
Now, though, when my sister decided to install it and I helped her get
going, I noticed that they have some code in their (proprietary) modem
that only gets activated when you install the software. So now, you
are over a barrel with SBC!
So far I love Sonic.net and their no-frills DHCP connection. No
fiddling around with passwords and crap like with PPPoE, just plug it
in and you are connected.
|
I have had SBC DSL for for coming up on three years. With an
inexpensive router I have never loaded any of their software onto my
PCs. My Mac has PPPoE on board so no software or router is necessary
should I care to run it that way.
My experiences with SBC DSL performance differs depending on where I
get it. I had upgraded service when I lived in Concord, CA and it was
very reliable. The best they claim to be able to give me at my home in
Sacramento is 380K (or whatever the basic speed is) and it has
intermintent trouble that can drive me nuts.
Like my house in Concord, I have fiber to the house in Sacramento. The
Sacramento provider, SureWest, advertises DSL busting speed 10 times
over, but so far I have not been impressed with how often some SureWest
customers I know have to get repair services dispatched. Astound ran
the fiber to the house network in Concord and most people I knew using
the service were very happy with it. |
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