| Author |
Message |
Kirati
Guest
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 Posted:
Tue Oct 04, 2005 4:22 am Post subject:
Regular Drop Connection Problem |
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Got a problem I'm hoping some people on the group might be
able to help. I've recently signed up with a new ADSL provider,
so far it's been okay except one thing. My ADSL modem keeps dropping
connection every 15 minutes or so. This isn't exactly precisely
15 minutes but it averages thereabout plus minus 2 minutes either
way. I check the line status and the noises ain't so bad. I've
tried to call the ISP but the rep insists that the server never
sets any sort of auto timeout. That doesn't make sense anyway
because the modem disconnect happens whether the machine remains
idle or not. Yes, while downloading the disconnect happens too.
The problem is okay for normal serfing, but I do play MMORPG
off and on and getting a new IP address every 15 mins or so is
a sure way to kill a session. BTW, I'm using Window XP and tried
two different routers/modems (Linksys WAG54G and D-Link DSL500T) with
the same result. DSL500T log shows regular disconnect/reconnect
inteval at 14 to 16 minutes interval, strangely enough WAG54G log
doesn't show reconnection events, but the IP address changes every
15 minutes or so all the same.
The ISP rep is still testing out the problem, but I'm wondering if
anyone in the know might be able to shed some light on the situation.
So far, I've been told that the technicians have tested out the
account at the hub but did get the regular disconnection that
I'm currently experience.
BTW, never had the same problem with the old ADSL provider with
the same two modems. TIA
Later... |
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Ken Abrams
Guest
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| Posted:
Tue Oct 04, 2005 6:23 am Post subject:
Re: Regular Drop Connection Problem |
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"Kirati" <kirati_lai@hotmail.com> wrote
| Quote: | So far, I've been told that the technicians have tested out the
account at the hub but did get the regular disconnection that
I'm currently experience.
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Then they should be able to tell what initiated the disconnect.
| Quote: |
BTW, never had the same problem with the old ADSL provider with
the same two modems. TIA
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TWO modems ???????? |
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Kirati
Guest
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| Posted:
Tue Oct 04, 2005 8:20 am Post subject:
Re: Regular Drop Connection Problem |
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| Quote: | Then they should be able to tell what initiated the disconnect.
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My bad, I should have said that the technicians cannot replicate
my problem back at their office.
| Quote: | TWO modems ????????
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I meant I tried it with the two I have an access to.
One of this, I'm using. Another one belongs to my brother. Either of
these work fine on the other DSL provider.
Later... |
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David Schwartz
Guest
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| Posted:
Tue Oct 04, 2005 8:20 am Post subject:
Re: Regular Drop Connection Problem |
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"Kirati" <kirati_lai@hotmail.com> wrote in message
news:1128398642.015680.102370@g14g2000cwa.googlegroups.com...
| Quote: | Then they should be able to tell what initiated the disconnect.
My bad, I should have said that the technicians cannot replicate
my problem back at their office.
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No, I think he means that when it happens to you, the technicians should
be able to check their logs and see what caused the disconnection. I would
definitely check your DSL modem immediately and see if it lost sync or
similar. My DSL modem can also give me information about when and why
connections were lost, maybe yours can too.
| Quote: | TWO modems ????????
I meant I tried it with the two I have an access to.
One of this, I'm using. Another one belongs to my brother. Either of
these work fine on the other DSL provider.
Later...
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It could be the wiring. Perhaps this DSL provider is using a higher
speed that is more sensitive to line conditions. If you don't already have a
high-quality splitter as close to the place where the phone line enters your
house as possible, with no interior wiring on the DSL part of the line, I
would change to that wiring. Use category 5 or other high-quality wire from
the demarc to the splitter and from the splitter to the DSL modem (or its
jack). Even if it doesn't solve your problem immediately, it's still what
you want if you care about quality.
DS |
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Kirati
Guest
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| Posted:
Tue Oct 04, 2005 4:20 pm Post subject:
Re: Regular Drop Connection Problem |
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| Quote: | No, I think he means that when it happens to you, the technicians should
be able to check their logs and see what caused the disconnection.
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The technicians definitely have log access, I'm told as much that the
my disconnection
was observed from the hub end through the log. The tech, however, was
at wit-end as
to why the line was dropped. Apparently, the log they've got wasn't
specific about
from where the problem originates.
| Quote: | My DSL modem can also give me information about when and why
connections were lost, maybe yours can too.
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*sigh* Strangely enough my Linksys WAG54G was less specific on system
events
than access events. All I'm getting is warm start/cold start stuff,
none of those
connection and disconnection event. On the DLink DSL500T things are
more specific.
But not by much, from my end all I see is a message stating that
connection
is terminated and reconnection starts.
| Quote: | Use category 5 or other high-quality wire from
the demarc to the splitter and from the splitter to the DSL modem
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Wiring is obviously suspect as the current set up makes use of basic
4-wire phone
line. Still, over a 512K line, I don't see how this could be a major
concern. Besides,
the other line, with feed from another DSL provider, runs on the same
sort of copper,
without the connection problem. Finally, the regularity of drop
connection makes
it unlikely to be caused by some sort of noises. I realize that the
interval isn't exactly
15 minutes, but it's darned close. Can't see how a noise-related
problem could
cause disconnection that runs that regular. Thanks for the help all the
same though.
Later... |
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Ken Abrams
Guest
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| Posted:
Tue Oct 04, 2005 10:04 pm Post subject:
Re: Regular Drop Connection Problem |
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"Kirati" <kirati_lai@hotmail.com> wrote
| Quote: | Wiring is obviously suspect as the current set up makes use of basic
4-wire phone
line. Still, over a 512K line, I don't see how this could be a major
concern. Besides,
the other line, with feed from another DSL provider, runs on the same
sort of copper,
without the connection problem. Finally, the regularity of drop
connection makes
it unlikely to be caused by some sort of noises. I realize that the
interval isn't exactly
15 minutes, but it's darned close. Can't see how a noise-related
problem could
cause disconnection that runs that regular. Thanks for the help all the
same though.
|
Here's a long shot:
Your DSL wiring has a "split" pair somewhere inside the house OR it has a
staple through the insulation OR it has a slight ground from a bare wire
touching something metallic OR there is a spider's nest inside a
jack............
AND
Something electrical in (or very nearby) your building runs about every 15
minutes; refrig, sump pump, dehumidifier, fish tank heater, etc.
The EMI generated when the electrical appliance runs gets into your bad
wiring but not the other circuit which has "good" wiring (or a branch of
your inside wire runs close to the offending appliance.)
Then again, a similar situation could exist on your pair between the house
and the CO.
Good luck! |
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Kirati
Guest
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| Posted:
Wed Oct 05, 2005 5:46 am Post subject:
Re: Regular Drop Connection Problem |
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| Quote: | Something electrical in (or very nearby) your building runs about every 15
minutes; refrig, sump pump, dehumidifier, fish tank heater, etc.
The EMI generated when the electrical appliance runs gets into your bad
wiring but not the other circuit which has "good" wiring (or a branch of
your inside wire runs close to the offending appliance.)
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Hmmm... worth a shot I guess. I have another line into my house. Will
try to have the DSL switch the line and see if things improve. Thanks
for you help.
Later... |
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