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Fitz · Guest

Hoping you guys can help me out.
I keep receving this error when trying to night call forward an ACD Q.

Here is the setup

IDC
0000 - 1234

ACD 1234 NCFW to 5678

When i call 0000 I receive the following messages.

DCH 7 UIPE_IMSG CC_SETUP_IND REF 00006280 CH 2 20 TOD 2:27:40 CK
4B2B2176
PROGRESS: ORIGINATING END IS NOT ISDN
CALLING #:123456789 NUM PLAN: E164 TON: NATL
CALLED #:0000 NUM PLAN: E164 TON: UNKNOWN

DCH 7 UIPE_IMSG CC_DISC_IND REF 00006280 CH 2 20 TOD 2:27:50 CK
4B2B7252
CAUSE: #102 - RECOVERY ON TIMER EXPIRY

DCH 7 UIPE_IMSG CC_RELEASE_CONF REF 00006280 CH 2 20 TOD 2:27:50 CK
4B2B736F

GHTROUT · Guest

TON is in LD15 and 16. "Type of Number".

I know it's pointless to post and say "I dunno", but I can offer this:

When you dial the 0000, and get the error - does it happen regardless
of where you call "from"? In other words, are your test calls
delivering the error?

The error seems to say for format of the number does not match the
settings of the recieving trunks...and that may be becuse of the added
digits due to NCFW of the queue

dunno

Fitz · Guest

Hi GHTROUT, thanks for the reply.

Yes this is the error i receive from the test calls.

Here is the trace log if it helps.

ACTIVE TN 002 13
ORIG 002 13 DID RMBR 25 13
TERM 001 01 TIE RMBR 20 1
TDTN 0 SLOT 8 PTY SLOT 16
DIAL DN NONE
MAIN_PM DIAL AUX_PM OUTPULSE
TALKSLOT ORIG 16 TERM 16
EES_DATA:
NONE
QUEU 128
CALL ID 478 326

AUX

---- ISDN PRA CALL (ORIG) ----
CALL REF # = 17026
BEARER CAP = VOICE
HLC =
CALL STATE = 9 INCOMING
CALLING NO = NUM_PLAN:UNKNOWN TON:UNKNOWN ESN:UNKNOWN
CALLED NO = 9939 NUM_PLAN:E164 TON:UNKNOWN ESN:UNKNOWN
PDCA 1 PAD 0 0 PCML MU MU

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