| Author |
Message |
Charles Wahl
Guest
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 Posted:
Fri Sep 16, 2005 7:12 am Post subject:
Newbie DSL query - vox phone use kills (Earthlink) DSL |
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We just got Earthlink DSL service, installed it myself in a closet containing
Verizon NIB (in an apartment) served by UTP
our own Linksys router (wireless + 4 ports) for star-topology Cat5e home network
Earthlink's Zyxel DSL modem
Phone bridged block to star-topology Cat3 phone wiring to all phones
Phone service is wired through the DSL/phone splitter dongle that
Earthlink provided, and thence to modem (one Cat5e cable), and all the
rest of the phones in the house (another Cat5e cable). Everything hooked
up and connected without a hitch,
BUT:
whenever the phone line is used (incoming or outgoing call) the DSL
connection (ACT and DSL lights on modem) craps out. Once call is
completed, the DSL light comes back on, but the router doesn't reliably
reestablish the connection automatically though it will sometimes.
Diagnostics performed at this point using Earthlink's Setup URL indicate
that PPPOe fails. Power cycling the router only works occasionally, but
the most reliable way to reestablish the connection is to power cycle both
modem and router.
I realize that I should probably have a more expensive whole-house
splitter, and I'm willing to buy one, but it surprises me that the DSL
service quits, while there's no noticeable static on the phone line. So is
the fix that simple, or do I have some networking
hardware/software/protocol issue too?
Note: I didn't buy Home Network service from Earthlink (comes with the
same router I had already, and costs another $8 per month). Is there
something in that package that I "need to have" for DSL sanity?
--
Charles Wahl
<remove uppercase letters in email address> |
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David Schwartz
Guest
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| Posted:
Fri Sep 16, 2005 8:21 am Post subject:
Re: Newbie DSL query - vox phone use kills (Earthlink) DSL |
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"Charles Wahl" <wahlONAYAMSPAYcf@earthlink.net> wrote in message
news:wahlONAYAMSPAYcf-1509052212190001@192.168.1.101...
| Quote: | We just got Earthlink DSL service, installed it myself in a closet
containing
Verizon NIB (in an apartment) served by UTP
our own Linksys router (wireless + 4 ports) for star-topology Cat5e home
network
Earthlink's Zyxel DSL modem
Phone bridged block to star-topology Cat3 phone wiring to all phones
Phone service is wired through the DSL/phone splitter dongle that
Earthlink provided, and thence to modem (one Cat5e cable), and all the
rest of the phones in the house (another Cat5e cable). Everything hooked
up and connected without a hitch,
|
Just to clarify, you have an incoming line from the phone company that
connects to some device. That device has two outputs, one for the modem and
one for the phones in your house. The phones are *NOT* connetced to the
incoming phone line. Is this correct? What exactly is the device you have
that you are calling a "splitter dongle"?
DS |
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Charles Wahl
Guest
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| Posted:
Fri Sep 16, 2005 4:20 pm Post subject:
Re: Newbie DSL query - vox phone use kills (Earthlink) DSL |
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In article <dgdgfd$3td$1@nntp.webmaster.com>, "David Schwartz"
<davids@webmaster.com> wrote:
| Quote: | Just to clarify, you have an incoming line from the phone company that
connects to some device. That device has two outputs, one for the modem and
one for the phones in your house.
|
Exactly. The splitter is that device. The line from NIB (screw
attachments) goes to a junction box right beneath it's outlet grommet,
where there are snap-in punch-down Leviton rj-12 jack modules for each of
the two phone lines incoming. The splitter has its input rj-11 plug
connected to the jack, and plugged into the two outputs from the splitter
(rj-11 jacks) are the modem line, and a phone line to the bridged module
for the rest of the phones, connected using rj-11 plugs. It's
schematically the diagram that Earthlink gives for connecting a DSL
modem/one computer, and a phone device, to a phone line, only it's
situated so that the phone device is actually my whole house with three
active phones on one line (two kids). Any phone use on the line used for
DSL causes the connection to drop (no DSL light on the modem), while use
of the second incoming line from the NIB has no effect.
The phones are *NOT* connetced to the
| Quote: | incoming phone line. Is this correct?
|
Correct. Connected only through the splitter.
What exactly is the device you have
| Quote: | that you are calling a "splitter dongle"?
|
It's made by Excelsus, model Z-230P2J-A. It's very small, maybe 1.25" x
1.5" x .75"
Thanks,
--
Charles Wahl
<remove uppercase letters in email address> |
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David Schwartz
Guest
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| Posted:
Fri Sep 16, 2005 4:20 pm Post subject:
Re: Newbie DSL query - vox phone use kills (Earthlink) DSL |
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"Charles Wahl" <wahlONAYAMSPAYcf@earthlink.net> wrote in message
news:wahlONAYAMSPAYcf-1609050759060001@192.168.1.100...
| Quote: | What exactly is the device you have
that you are calling a "splitter dongle"?
It's made by Excelsus, model Z-230P2J-A. It's very small, maybe 1.25" x
1.5" x .75"
|
Your connection sounds right. My guess is that the device you're using
as a splitter is just not adequate for your situation. It's really low end.
If anything on the telephone output is able to kill the DSL, the splitter is
not doing its job since that is precisely what it is supposed to prevent.
I would recommend checking one more time that:
1) The correct connector on the filter goes to the incoming phone line.
2) Nothing else connects to the incoming phone line *at* *all*.
3) the DSL modem is connected to the correct port on the filter.
If that fails, replace the splitter with a much better one.
http://www.homephonewiring.com/splitters.html
I have had excellent luck with the Wilcom splitter, first on the page
above. It's easy to wire and works perfectly. It's $35.
DS |
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Frankster
Guest
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| Posted:
Fri Sep 16, 2005 9:42 pm Post subject:
Re: Newbie DSL query - vox phone use kills (Earthlink) DSL |
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Simplify your setup for testing. Disconnect all phones, disconnect all (any)
DSL filter, test. If okay, connect one phone, test, if not okay, add
individual DSL filter to that one phone, test again. etc.
-Frank
"Charles Wahl" <wahlONAYAMSPAYcf@earthlink.net> wrote in message
news:wahlONAYAMSPAYcf-1509052212190001@192.168.1.101...
| Quote: | We just got Earthlink DSL service, installed it myself in a closet
containing
Verizon NIB (in an apartment) served by UTP
our own Linksys router (wireless + 4 ports) for star-topology Cat5e home
network
Earthlink's Zyxel DSL modem
Phone bridged block to star-topology Cat3 phone wiring to all phones
Phone service is wired through the DSL/phone splitter dongle that
Earthlink provided, and thence to modem (one Cat5e cable), and all the
rest of the phones in the house (another Cat5e cable). Everything hooked
up and connected without a hitch,
BUT:
whenever the phone line is used (incoming or outgoing call) the DSL
connection (ACT and DSL lights on modem) craps out. Once call is
completed, the DSL light comes back on, but the router doesn't reliably
reestablish the connection automatically though it will sometimes.
Diagnostics performed at this point using Earthlink's Setup URL indicate
that PPPOe fails. Power cycling the router only works occasionally, but
the most reliable way to reestablish the connection is to power cycle both
modem and router.
I realize that I should probably have a more expensive whole-house
splitter, and I'm willing to buy one, but it surprises me that the DSL
service quits, while there's no noticeable static on the phone line. So is
the fix that simple, or do I have some networking
hardware/software/protocol issue too?
Note: I didn't buy Home Network service from Earthlink (comes with the
same router I had already, and costs another $8 per month). Is there
something in that package that I "need to have" for DSL sanity?
--
Charles Wahl
remove uppercase letters in email address |
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|
| Back to top |
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Charles Wahl
Guest
|
| Posted:
Sat Sep 17, 2005 4:58 am Post subject:
Re: Newbie DSL query - vox phone use kills (Earthlink) DSL |
|
|
In article <dgedh4$ds4$1@nntp.webmaster.com>, "David Schwartz"
<davids@webmaster.com> wrote:
| Quote: |
I have had excellent luck with the Wilcom splitter, first on the page
above. It's easy to wire and works perfectly. It's $35.
|
I just ordered one, and hope that fixes things. I didn't realize that the
splitter prevents noise pollution caused by the phone voice connection
could affect the DSL connection; I thought it was the other way around,
that the splitter was to keep the noise on the voice line tolerable.
Thanks for your help,
--
Charles Wahl
<remove uppercase letters in email address> |
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David Schwartz
Guest
|
| Posted:
Sun Sep 18, 2005 12:59 am Post subject:
Re: Newbie DSL query - vox phone use kills (Earthlink) DSL |
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"Charles Wahl" <wahlONAYAMSPAYcf@earthlink.net> wrote in message
news:wahlONAYAMSPAYcf-1609051958120001@192.168.1.102...
| Quote: | In article <dgedh4$ds4$1@nntp.webmaster.com>, "David Schwartz"
davids@webmaster.com> wrote:
I have had excellent luck with the Wilcom splitter, first on the page
above. It's easy to wire and works perfectly. It's $35.
I just ordered one, and hope that fixes things. I didn't realize that the
splitter prevents noise pollution caused by the phone voice connection
could affect the DSL connection; I thought it was the other way around,
that the splitter was to keep the noise on the voice line tolerable.
|
A good splitter separates the voice signal from the data signal and
provides two outputs that are isolated from each other. Nothing you can do
to the voice output, within reason, should affect the data output. Nothing
you can do to the data output, within reason, should affect the voice
quality.
| Quote: | Thanks for your help,
|
You're welcome. Let us know what happens when you get the splitter.
I just converted another installation from micro filters from SBC at
each phone to the Wilcom splitter. It wound up costing us nothing because
the alarm company was going to charge them more for installing an alarm
panel on a line with DSL. The line rate went up from 2Mbps/384Kbps to
3Mbps/512Kbps, and no more loss of sync when the fax machine picks up. ;)
It is important to put the splitter as close to the incoming phone line
as possible and to run high quality line from the splitter to your DSL
modem.
DS |
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