| Author |
Message |
Ryan
Guest
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 Posted:
Sat Jul 30, 2005 12:20 am Post subject:
Dead SBC Yahoo DSL Modem - What Is Best Option? |
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Hi,
We have had SBC DSL for about 4 years and have been using the same
modem we received it our original self-installation kit. It is a
SpeedStream 5260 and always worked fine.
Last night, I came home and realized I could not connect to the web. I
looked down for the modem (it was on rack with the PC) and all four
lights were solid red. I reached down and touched the modem and was
suprised half of it's case was so hot it almost burned my hand had I
left it there.
I turned it off for 15 minutes and then back on.. no matter what I did,
I couldn't get the ATM light to come on and the DSL light just flashed.
So, I turned it off and disconnected it.
I then discovered the side that wasn't face me had MELTED from the heat
and you could see inside the modem itself. Clearly, this sucker was
dead. I am glad I caught it before there was a fire!
In any event, I just called SBC tech support assuming that after paying
for their service for several years they would simply send me a
replacement modem and I would send back the defective one.
NOPE. Since my modem is more than 1 year old, they will only SELL me
one and wanted me to call their "DSL Store" to place an order.
I have a friend who had a spare modem for me to borrow so I am using
that while I decide how to proceed. I assume SBC isn't the lowest
price place. Will any DSL model do? |
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Neil W Rickert
Guest
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| Posted:
Sat Jul 30, 2005 12:20 am Post subject:
Re: Dead SBC Yahoo DSL Modem - What Is Best Option? |
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"Ryan" <welziak@snet.net> writes:
| Quote: | In any event, I just called SBC tech support assuming that after paying
for their service for several years they would simply send me a
replacement modem and I would send back the defective one.
|
Call SBC, and ask if you can renew your 1 year contract. If they
agree (the should), then ask if they can also send you a free modem
with the renewal. It never hurts to try, and this has worked for
others. You might have to pay $50 +shipping, but get a $50 rebate
coupon.
You can get a 5100b at BestBuy (the SBC install kit). Or you can pick
one up for around $20-35 at eBay.
| Quote: | NOPE. Since my modem is more than 1 year old, they will only SELL me
one and wanted me to call their "DSL Store" to place an order.
I have a friend who had a spare modem for me to borrow so I am using
that while I decide how to proceed. I assume SBC isn't the lowest
price place. Will any DSL model do?
|
Most ADSL modems should work. The SBC setup is pretty standard. |
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John Jones
Guest
|
| Posted:
Sat Jul 30, 2005 11:26 pm Post subject:
Re: Dead SBC Yahoo DSL Modem - What Is Best Option? |
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On Fri, 29 Jul 2005 22:21:01 GMT, Neil W Rickert
<rickert+nn@cs.niu.edu> wrote:
| Quote: | Call SBC, and ask if you can renew your 1 year contract. If they
agree (the should), then ask if they can also send you a free modem
with the renewal. It never hurts to try, and this has worked for
others. You might have to pay $50 +shipping, but get a $50 rebate
coupon.
|
My SpeedStream 5360 has started getting erratic after several years of
use, and when I talked to SBC about getting a replacement a couple
weeks ago, they offered me either another SS modem (at $100) or a
"combo" router/modem w/wireless (at $150). Whichever one I take, they
said I'd get a $100 credit on my bill, AND my current $37/month DSL
charge would drop to $30/month, as long as I signed up for another
year of service.
John Jones, Detroit |
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