| Author |
Message |
Paul
Guest
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 Posted:
Mon Jul 11, 2005 4:20 pm Post subject:
Beware SBC contract expiration price increases |
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I had SBC's DSL Pro plan (1.5Mbs) for the past 12 months @ $59.99/mo less
$20.00 promo = $39.99 / mo. Got my bill today and I see that the
promotional contract expired and I am getting billed the full $59.99. My
previous experience (and other posters here) with SBC DSL had the promo
price auto-renewing after contract expiration, but this doesn't seem to be
the case with SBC anymore. Of course I never received an offer in the mail
or otherwise asking me to re-up. More slimeball practices.
Now they offer the DSL Pro plan at 3Mbs for a mere $24.95/mo but make it
near impossible for existing subscribers to get this offer. I spent 40
minutes on the phone with them last week, went through 4 CSRs and got
transferred all over the country before I finally found a CSR that knew what
to do.
-- Paul |
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Neil W Rickert
Guest
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| Posted:
Mon Jul 11, 2005 6:44 pm Post subject:
Re: Beware SBC contract expiration price increases |
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"Paul" <paule-nospam@mindspring.com> writes:
| Quote: | I had SBC's DSL Pro plan (1.5Mbs) for the past 12 months @ $59.99/mo less
$20.00 promo = $39.99 / mo. Got my bill today and I see that the
promotional contract expired and I am getting billed the full $59.99. My
previous experience (and other posters here) with SBC DSL had the promo
price auto-renewing after contract expiration, but this doesn't seem to be
the case with SBC anymore. Of course I never received an offer in the mail
or otherwise asking me to re-up. More slimeball practices.
|
You have your facts wrong.
1: SBC makes no secret of the fact that the discount is for 1
year. This is clearly stated in their rate announcement.
2: The contract has *never* auto-renewed. It has always been
necessary to call if you want the discount rate extended for
another year.
I don't see anything slimeball about it. For comparison, if I try
the local cable service, I can get a discount rate for only 3 months,
and there is no way of extending it beyond that. |
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David Efflandt
Guest
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| Posted:
Tue Jul 12, 2005 4:25 am Post subject:
Re: Beware SBC contract expiration price increases |
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On Mon, 11 Jul 2005 12:13:18 -0400, Paul <paule-nospam@mindspring.com>
wrote:
| Quote: | I had SBC's DSL Pro plan (1.5Mbs) for the past 12 months @ $59.99/mo less
$20.00 promo = $39.99 / mo. Got my bill today and I see that the
promotional contract expired and I am getting billed the full $59.99. My
previous experience (and other posters here) with SBC DSL had the promo
price auto-renewing after contract expiration, but this doesn't seem to be
the case with SBC anymore. Of course I never received an offer in the mail
or otherwise asking me to re-up. More slimeball practices.
|
Contract renewal was never automatic unless you were a legacy customer
from way back, and that should have been discontinued some years ago.
Either you elected not to receive any offers from SBC or set your
SpamGuard to drop them in the bulk folder (or are you a legacy customer
who never migrated to SBC Yahoo?). I received offers by e-mail, offers
by snail mail and phone calls offering to upgrade me to Pro. When I asked
the sales guy if he was sure I qualified almost 12,000' from the CO he
said yes. But a call back soon after that said I was too far.
A couple weeks later they call back and offer me Pro again. I asked why
bother calling me if you said I was already too far. He said let me check
your line. Suddenly I was 1596' (apparently from an RT) instead of 12k
ft. from CO. So now I will get Pro for $24.99.
However, their online renewal has never quite worked for me. I usually
have to call them, their computer shows I renewed so I get credit, but
billing never seems to get the word until I call.
You should be able to get any current promo for renewal, assuming you do
renew.
PS: If you are using SBC, why do you using an Earthlink address (I use my
xnet address via ssh because it is my old Unix ISP). |
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Paul
Guest
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| Posted:
Wed Jul 13, 2005 8:20 am Post subject:
Re: Beware SBC contract expiration price increases |
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| Quote: | PS: If you are using SBC, why do you using an Earthlink address (I use my
xnet address via ssh because it is my old Unix ISP).
|
I have had a Mindspring email since the very beginning of Mindspring - since
I travel a lot, at the time they were the best deal for nationwide unlimited
dialup coverage. It became my general maildrop for e-billing and various
mailing lists, so even though I don't do dialup much anymore, I can't live
without the email addy. When cell coverage is bad, their 1-800 dialup is
still handy to avoid surprise hotel phone charges.
SBC has never proven capable to run a proper e-mail, newsgroup, or DNS
server, so I avoid relying on them for any services other than DSL "dial
tone" to my residence. Where I live, they're still cheaper than cable and
don't go out when the power goes out...
-- Paul |
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