DComTalk.com

HI,

If someone could assist us I would be grateful.

We have a Nortel BCM 400, The problem we have is the administration
password was lost.

I am able to run a system backup and it sends the backup to d:\XYZ.

My questions are:

1) Can one wipe and reload the BCM OS and then load the backup .? I
presume that the OS is on C and D is not cleared when formating.
2) How does one do this. The company that installed the BCM I think is
not giving us good advice here.
3) Does the Telnet through the com port on the BCM require the same
admin password or can it be reset from there.
4) Are there hard drives in the system that I can place in another pc
and run tools to reset the windows password. Does the BCM use windows
security
5) Should the OS or upgrade be proided by nortel. ?


I am very computer literate and would like to reload the OS myself and
restore the backup. Unfortunately our vendor is offering to fix it at
a exorbitant cost. I feel we are being exploited just to reset a
password.

Nortel says I have to contact my vendor.

TIA: Any advice would be appreciated.

Thanks for your input.

I will stay way from formatting the hard drives. I will push to speak
to second level support at nortel as I was refered to my vendor in the
past.

I have just bought more voicemail licenses and we cannot install them
as we don't have the security rights.

By the way I do have admin rights but it is not to the entire system
just to make configuration changes but not reconfigure the box.

Can I get to pull off the backup via the USB port or terminal server ?





We did try the Supervisor and ee_admin with the default password, no
joy and happyness.

On Wed, 06 Jul 2005 02:40:13 GMT, Ray <raycherry@shaw.ca> wrote:

C Hisch wrote:

HI,

If someone could assist us I would be grateful.

We have a Nortel BCM 400, The problem we have is the administration
password was lost.

I am able to run a system backup and it sends the backup to d:\XYZ.

My questions are:

1) Can one wipe and reload the BCM OS and then load the backup .? I
presume that the OS is on C and D is not cleared when formating.
2) How does one do this. The company that installed the BCM I think is
not giving us good advice here.
3) Does the Telnet through the com port on the BCM require the same
admin password or can it be reset from there.
4) Are there hard drives in the system that I can place in another pc
and run tools to reset the windows password. Does the BCM use windows
security
5) Should the OS or upgrade be proided by nortel. ?


I am very computer literate and would like to reload the OS myself and
restore the backup. Unfortunately our vendor is offering to fix it at
a exorbitant cost. I feel we are being exploited just to reset a
password.

Nortel says I have to contact my vendor.

TIA: Any advice would be appreciated.


Contact Nortel to reset the password or try ee_admin and PlsChqMe!
(default password). supervisor/PlsChgMe! are also default user/password
combinations

Do not format the drives! There are far more than C and D drives on a BCM
400. There are multiple partitions that are used for a number of
different
purposes (e.g upgrading). All upgrades should be sourced from Nortel and
require a keycode.

The TELNET password is the same as the Unified Manager password. If you
have no access contact Nortel support