| Author |
Message |
Terry
Guest
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 Posted:
Mon Jun 20, 2005 4:20 pm Post subject:
Call Pilot marking unheard messages as saved. |
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We have a BCM 400 with Release 3.6 Build 2.2. Our Callpilot keeps marking
messages as saved when in fact, the messages have not been heard at all.
What can cause this? I have been able to reproduce this problem twice by
simply calling the VM, loggin into the VMBox of a user and hanging up. All
unread messages were marked as read when I hung up. But other times it does
not do this. Also, I have seen it mark messages as saved when no action was
taken by anyone. The message light simply went out.
We are using the Outlook plugin for callpilot as well. Could that be the
culprit?
Any help or advice is appreciated.
--Terry |
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Nortec in MN
Guest
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| Posted:
Mon Jun 20, 2005 11:08 pm Post subject:
Re: Call Pilot marking unheard messages as saved. |
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I'd try this without UM to see if you still have the issue. Also, 3.7 is
out - you may want to get the system current with software and patches.
This may resolve the issue.
"Terry" <ttrapp.spam.me.not@org.insurors.r3m0v3m3> wrote in message
news:65ad3$42b6de95$45264c04$22257@NEWSOUTH.NET...
| Quote: | We have a BCM 400 with Release 3.6 Build 2.2. Our Callpilot keeps marking
messages as saved when in fact, the messages have not been heard at all.
What can cause this? I have been able to reproduce this problem twice by
simply calling the VM, loggin into the VMBox of a user and hanging up. All
unread messages were marked as read when I hung up. But other times it
does
not do this. Also, I have seen it mark messages as saved when no action
was
taken by anyone. The message light simply went out.
We are using the Outlook plugin for callpilot as well. Could that be the
culprit?
Any help or advice is appreciated.
--Terry
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Terry
Guest
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| Posted:
Fri Jun 24, 2005 12:21 am Post subject:
Re: Call Pilot marking unheard messages as saved. |
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Yea, it appears that to be the Desktop Messaging. I don't know why. It just
started doing this.
Does anyone know if there is an update for CallPilot Build 2.01.27.15 or is
that the latest?
Here is a packet capture. I didn't have Outlook in the foreground when my
message light went out.
0000000b OK IDLE completed
0000000c IDLE
+ idling
* OK Timeout in 30 minutes
* OK Timeout in 28 minutes
* OK Timeout in 26 minutes
* OK Timeout in 24 minutes
* OK Timeout in 22 minutes
* OK Timeout in 20 minutes
DONE
0000000c OK IDLE completed
0000000d UID STORE 127 +Flags (\SEEN VOICE)
* FLAGS (\Answered \Flagged \Deleted \Draft \Seen)VOICE
* OK [PERMANENTFLAGS (\Deleted \Seen \*)] Limited
* 1 FETCH (FLAGS (\Seen VOICE))
0000000d OK UID STORE completed
0000000e IDLE
+ idling
DONE
* OK Timeout in 30 minutes
0000000e OK IDLE completed
0000000f FETCH 1:* (UID INTERNALDATE RFC822.SIZE FLAGS)
* 1 FETCH (
UID 127 INTERNALDATE "23-Jun-2005 13:49:38 -0500" RFC822.SIZE 42421 FLAGS
(\Seen VOICE))
0000000f OK FETCH completed
00000010 IDLE
+ idling
* OK Timeout in 30 minutes
"Nortec in MN" <Nortel@Frontier-deletethistoreply-Net.net> wrote in message
news:11be1ga2s5i6u7b@corp.supernews.com...
| Quote: | I'd try this without UM to see if you still have the issue. Also, 3.7 is
out - you may want to get the system current with software and patches.
This may resolve the issue.
"Terry" <ttrapp.spam.me.not@org.insurors.r3m0v3m3> wrote in message
news:65ad3$42b6de95$45264c04$22257@NEWSOUTH.NET...
We have a BCM 400 with Release 3.6 Build 2.2. Our Callpilot keeps
marking
messages as saved when in fact, the messages have not been heard at all.
What can cause this? I have been able to reproduce this problem twice by
simply calling the VM, loggin into the VMBox of a user and hanging up.
All
unread messages were marked as read when I hung up. But other times it
does
not do this. Also, I have seen it mark messages as saved when no action
was
taken by anyone. The message light simply went out.
We are using the Outlook plugin for callpilot as well. Could that be the
culprit?
Any help or advice is appreciated.
--Terry
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khorton
Joined: 05 Dec 2005
Posts: 1
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| Posted:
Mon Dec 05, 2005 5:58 pm Post subject:
I have the same issue |
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BCM 3.6 and CallPilot Build 2.01.27.15.
Have you resolved this issue? If so, what was the solution for you -- I am baffled by this.
...Kevin |
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