Paul B
Guest
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 Posted:
Wed May 11, 2005 4:24 pm Post subject:
In use by another program |
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Hello all,
Family member has a pc (win xp) which I'm convinced has ad adware, spyware
or virus.
I was able to netmeet with her briefly, the got some popup saying something
was wrong with windows, and windows was shutting down.
Ever since, she can NOT run netmeeting - normal or safe mode. It comes back
with "program is in use" something like that.
I can't figure it out remotely without seeing first hand what is going on.
Any thoughts? |
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Brian Sullivan
Guest
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| Posted:
Wed May 11, 2005 4:24 pm Post subject:
Re: In use by another program |
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On Wed, 11 May 2005 06:50:07 -0700, Paul B wrote:
| Quote: | Hello all,
Family member has a pc (win xp) which I'm convinced has ad adware, spyware
or virus.
I was able to netmeet with her briefly, the got some popup saying something
was wrong with windows, and windows was shutting down.
Ever since, she can NOT run netmeeting - normal or safe mode. It comes back
with "program is in use" something like that.
|
It might be useful to have the exact error message ( maybe using print
screen, paint and email you could view it?)
Nothing specific comes to mind as a known problem.
| Quote: |
I can't figure it out remotely without seeing first hand what is going on.
|
XP has a remote desktop feature independent of NetMeeting that might allow
you to view the desktop.
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q267958 has a
procedure for de/reinstalling NetMeeting though if there truly is some sort
of malware on the target machine results may be unpredictable. Even if all
goes well though I don't know if the problem you see will be affected. |
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